Maximum extra monthly spend issues
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Maximum extra monthly spend issues
01-02-2014 10:15 PM
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Re: Maximum extra monthly spend issues
01-02-2014 10:22 PM
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Regarding lack of email warnings - that seems to be a frequent occurrence
Re: Maximum extra monthly spend issues
01-02-2014 10:33 PM
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Also, isn't it part of our agreement that u send me a warning email when i'm nearing the limit? Do u have a copy of terms and conditions handy?
I'd really like to check on that..
Re: Maximum extra monthly spend issues
01-02-2014 10:52 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Maximum extra monthly spend issues
01-02-2014 11:13 PM
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Also, can you please confirm if i was supposed to receive an email warning me i was nearing the 10gb limit..
It doesn't seem fair if some customers receive these emails and some don't..
Thanks..
Re: Maximum extra monthly spend issues
01-02-2014 11:19 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Maximum extra monthly spend issues
01-02-2014 11:27 PM
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Since when does 'Not Set' mean take £5 without asking? Surely it means 'no amount is set', so don't take anything without asking eh?
Also, still not had a firm answer on whether i was supposed to receive a warning email.. Either i was or i wasn't..
Can i get an answer on that please?
Thanks
Re: Maximum extra monthly spend issues
01-02-2014 11:30 PM
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As 77:32:33 said at your billing date you should be able to change it from unlimited to £0.00.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Maximum extra monthly spend issues
01-02-2014 11:39 PM
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If you want an answer from Plusnet staff - who will have the Plusnet logo above their avatar - whilst someone might pop in over the weekend it is likely you'll have to wait until Monday when the Digital Care Team are on duty again. Otherwise you need to ring Customer Services on 0800 432 0200 or raise a ticket.
You can find the Terms & Conditions by clicking the "legal" link in the footer of any website page (including this one).
Re: Maximum extra monthly spend issues
01-02-2014 11:50 PM
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Keep up the good work!
Clay
Re: Maximum extra monthly spend issues
02-02-2014 12:00 AM
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Re: Maximum extra monthly spend issues
02-02-2014 12:51 AM
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Quote from: ManicOrganic Great Forum and thanks to everyone who took time to reply..
We're all customers (unless you see the 'staff logo') posting for the benefit of fellow customers, most of us also were in your position once.
Quote Keep up the good work!
Clay
We will!
Many customers find these forums to be the real selling point of Plusnet - welcome to the community.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Maximum extra monthly spend issues
02-02-2014 11:31 AM
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If you have already exceeded your usage then it wont let you set the usage limit too zero as this would cause your speeds to be capped while you still have usage to use. To clarify, if no limit is set then the usage would just keep going and charging.
Regarding the warning, yes you should have received a warning before you reached your limit and as you reached it, if you could check the contact email address we have for you hopefully they will be there.
If they are not there could you please raise a support ticket at the link below and send me a private message so I can take a look at this when I am back in the office tomorrow.
http://www.plus.net/wizard/
Re: Maximum extra monthly spend issues
03-02-2014 7:38 AM
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Just to let you know I have replied to your support ticket, let me know if you have any questions.
Re: Maximum extra monthly spend issues
05-02-2014 7:54 PM
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Thanks for the refund.. Hope u can track down the issue that stopped the warning email.. Is there a tariff between 10gb and unlimited? I'd like to be online a bit more,
but don't necessarily need unlimited.. 20gb would probably be fine for me.. Have no interest in movies etc, but find myself watching more news online these days rather than TV..
Can you suggest an upgrade that would suit.? I know you'll probably say i need to switch my line rental or something, but we've got into a routine of paying that anually with BT
and so get a discount.. To break that arrangement would probably cost us and find dealing with them a nightmare TBH.. Not a great argument for staying with them, but that's the position..
Interested to know what the tariff above my current basic would be?
Thanks for the excellent support..
Clay
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