Max Premium product
Hello guys
I have migrated from ADSL to FTTC, so the Max Premium product no longer is required on my account.
I noticed I'm still being charged for it. Could you please cancel it?
As a feedback, you may want to look inot a way of ensuring Max Premium is automatically removed from accounts that migrate from ADSL to Fibre-based products.
Thank you very much in advance
I have migrated from ADSL to FTTC, so the Max Premium product no longer is required on my account.
I noticed I'm still being charged for it. Could you please cancel it?
As a feedback, you may want to look inot a way of ensuring Max Premium is automatically removed from accounts that migrate from ADSL to Fibre-based products.
Thank you very much in advance
Hi mjbennet
Thanks for getting in touch. Glad to hear that you've upgraded to fibre. I'm sure you're happier with the speeds.
I'll ensure that the Max Premium is refunded back to you and you'll receive this within the next 5-7 working days. I'm sorry this wasn't done automatically and I'll raise this internally to see what can be done to have this removed automatically.
Thanks for letting us know.
Alex
Thanks for getting in touch. Glad to hear that you've upgraded to fibre. I'm sure you're happier with the speeds.
I'll ensure that the Max Premium is refunded back to you and you'll receive this within the next 5-7 working days. I'm sorry this wasn't done automatically and I'll raise this internally to see what can be done to have this removed automatically.
Thanks for letting us know.
Alex
