Mastercard Gift card?
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Mastercard Gift card?
26-11-2018 5:51 PM
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Re: Mastercard Gift card?
27-11-2018 10:51 AM
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Hello @0bartd62, I am sorry that you have not received your cashback just yet and have escalated this to the correct team so they rectify for you.
Re: Mastercard Gift card?
22-12-2018 6:48 PM
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Hello I would also like to report this same issue. I've been with Plusnet for 3 months now and no sign of any email or link for my prepaid £50 MasterCard that was in the promotion! Thanks
Re: Mastercard Gift card?
23-12-2018 2:19 PM
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Hi @MeelyB, checking the account doesn't appear to have any mention of a cashback offer. Could you confirm if you signed up directly via our website or if this was through an affiliate site (If so, could you confirm which affiliate you signed up through) Thanks.
Re: Mastercard Gift card?
on 23-12-2018 4:14 PM - last edited on 24-12-2018 8:06 PM by Mav
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Im sorry I can't remember where the offer was from but it definitely took me to your official site to proceed with the order.
Moderator's note by Mike (Mav): Personal information removed from attachment in a public forum (to an area that staff can see).
Re: Mastercard Gift card?
24-12-2018 9:41 AM
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Hi MeelyB@
I'm really sorry that we are unable to see record of a Cashback sign up.
Is it possible for you to check your browser history so as to locate which affiliate website you signed up with?
Thank you.
Re: Mastercard Gift card?
24-12-2018 4:39 PM
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Re: Mastercard Gift card?
24-12-2018 4:53 PM
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Hi @MeelyB,
Thanks for confirming this with us. As the promotion was offered via Money Saving Expert, you'll need to escalate this further with them, as we're unable to provide the cashback offered on their site.
Re: Mastercard Gift card?
24-12-2018 8:21 PM
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Seems to me it's just an excuse not to pay out and gain more custom! The reason I left virgin was because they got greedy! Seems Plusnet are no different! Thanks anyway
Re: Mastercard Gift card?
25-12-2018 10:34 AM - edited 25-12-2018 11:28 AM
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Hello @MeelyB
I am sorry to hear you are not pleased with our services.
The promotion you were offered is from a 3rd party company. The 3rd party company will be issuing the cashback offer as you joined our services through their affiliation.
Any promotions we offer to a new customer is advertised on our website.
I do apologise for any inconvenience caused.
Please do feel free to get back in tough with us, should you require any further assistance.
Best wishes.
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