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Massive Call Charges

cgdean
Newbie
Posts: 3
Registered: ‎09-12-2019

Massive Call Charges

I've been charged for 2 calls that we haven't made. We dialed the child benefit agency on their freephone 0300 and i think earlier on 0333 but these 2 numbers with massive charges have been placed on our bill. Please can you arrange to get these removed as it must be a Scam.

 

17/04/2020
12:24:32
09050040350
Other
0:05:16
£8.77
No
 
17/04/2020
12:30:06
09050040350
Other
0:15:01
£24.84
No

 

Thanks

 

Chris

2 REPLIES 2
Den1
Rising Star
Posts: 144
Thanks: 9
Fixes: 2
Registered: ‎24-10-2013

Re: Massive Call Charges

Defiantly a scam just google the phone number loads of complaints 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: Massive Call Charges

Hi @cgdean,

 

I'm sorry that you have had unexpected call charges for this number and for any inconvenience that this has caused you. As @Den1 has mentioned, googling this number shows numerous other people have had the same issue despite not making calls to this number. As this is the case, I have added a credit of £33.61 to your account to cover these call charges as a gesture of goodwill to make sure that you won't be charged for this calls on your next bill.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team