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Market 3 area but price has increased after 3 months
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Market 3 area but price has increased after 3 months
23-06-2010 11:56 AM
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Hi guys,
I hope this is the right area for this. I ordered and received my premium broadband package in March at the cost of £11.99 a month. I checked my market area before ordering to make sure I was in a low cost area but unfortunately I am now being charged £15.99.
Is this simply a mistake or have any details changed that I am not aware of? And if it is an error, who would I need to speak to to help resolve this?
My exchange is Bangor, Northern Ireland and I've copied the details of the exchange that were provided by the plusnet usertools :
Exchange Status Checker
Results: Bangor (ni)
Code: NIBA
County: Northern Ireland
Enabled: 29 Jun 2000
Market: 3
Colour: Green VP capacity at this exchange is currently showing as Green.
Click here for further details
Colour: Green BT have advised that this exchange is enabled for WBC on 21CN
Colour: Unknown You can view recent Service Outages for this exchange here
Colour: Unknown BT has published DSL Max upgrade information for this exchange
Thanks in advance
I hope this is the right area for this. I ordered and received my premium broadband package in March at the cost of £11.99 a month. I checked my market area before ordering to make sure I was in a low cost area but unfortunately I am now being charged £15.99.
Is this simply a mistake or have any details changed that I am not aware of? And if it is an error, who would I need to speak to to help resolve this?
My exchange is Bangor, Northern Ireland and I've copied the details of the exchange that were provided by the plusnet usertools :
Exchange Status Checker
Results: Bangor (ni)
Code: NIBA
County: Northern Ireland
Enabled: 29 Jun 2000
Market: 3
Colour: Green VP capacity at this exchange is currently showing as Green.
Click here for further details
Colour: Green BT have advised that this exchange is enabled for WBC on 21CN
Colour: Unknown You can view recent Service Outages for this exchange here
Colour: Unknown BT has published DSL Max upgrade information for this exchange
Thanks in advance
Message 1 of 4
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3 REPLIES 3
Re: Market 3 area but price has increased after 3 months
23-06-2010 12:02 PM
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Hi Mikaay,
I'm sorry if there's been any confusion here, but you are being charged the correct amount.
Plusnet Premium starts at £11.99 for the first three months and then moves upto £15.99.
If you were in Market 1 or 2, it would have risen to £19.99.
I'm sorry if there's been any confusion here, but you are being charged the correct amount.
Plusnet Premium starts at £11.99 for the first three months and then moves upto £15.99.
If you were in Market 1 or 2, it would have risen to £19.99.
Message 2 of 4
(484 Views)
Re: Market 3 area but price has increased after 3 months
23-06-2010 12:05 PM
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Hi Jamesseh,
Thanks for the clarification! That's no problem at all.
Thank you for the speedy reply
Thanks for the clarification! That's no problem at all.
Thank you for the speedy reply
Message 3 of 4
(484 Views)
Re: Market 3 area but price has increased after 3 months
23-06-2010 12:39 PM
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Hi Mikaay,
That's no problem at all.
One thing to consider though, if your usage is likely to keep under 60GB per month, it might be worth having a look at our new Extra package, which would be £11.49 ongoing, so you'd save yourself £4.50 a month.
You can change your product once a month, but if you move away from Premium, because it's a legacy account, you wouldn't be able to move back to it.
That's no problem at all.
One thing to consider though, if your usage is likely to keep under 60GB per month, it might be worth having a look at our new Extra package, which would be £11.49 ongoing, so you'd save yourself £4.50 a month.
You can change your product once a month, but if you move away from Premium, because it's a legacy account, you wouldn't be able to move back to it.
Message 4 of 4
(484 Views)
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