Manage my Usage
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Manage my Usage
30-12-2014 11:38 PM
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I have just received an email from Plusnet "You've exceeded your usage allowance. We've added some more...". When I go to "Manage my Usage" in Member Centre, I am unable to set a maximum extra monthly spend of £0. My contract renewed in November, prior to which I had already pre-set an extra monthly spend of £0 since I have no qualms about a few days on a basic connection now and then if I go over of my own choice. I had not at any point until now found out nor been informed that this monthly spend option was no longer possible, and accordingly have now been charged £5 against my consent for a service I do not require and which would only last me about four days - ironically three of these four days would not even be useful to me since I will be at work.
Can anyone please explain to me why this change has been effected and I have not been informed? I am not comfortable with being made to pay a token £5 for something I do not want or require, moreso since I was not advised at time of renewal or since, that I am no longer apparently allowed to set a £0 limit. Why is this also, can anyone shed some light? It also basically takes a few kb away from me if that is the case because in future when I was near an arbitrary point before my 10gb Monthly daytime usage I would have to self-throttle then rather than wait until a higher level or use the whole 10gb.
Re: Manage my Usage
31-12-2014 1:19 AM
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As to why it doesn't work now, well once you've passed it you can't set it to a value lower than currently being used. You'll have to wait until next billing data to set it to £0.
Re: Manage my Usage
31-12-2014 1:30 AM
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Re: Manage my Usage
31-12-2014 9:27 AM
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There have been several precedent's on here where the cap has been removed without the user's knowledge and the extra charge has been refunded. Let's hope one of the Plusnet CRT sees this and does the right thing.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Manage my Usage
02-01-2015 11:40 AM
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Re: Manage my Usage
03-01-2015 11:47 PM
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jim:quote
Re: Manage my Usage
03-01-2015 11:55 PM
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Re: Manage my Usage
04-01-2015 2:38 AM
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Re: Manage my Usage
04-01-2015 2:27 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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