Manage My Usage extra spend - conflicting info
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Manage My Usage extra spend - conflicting info
Manage My Usage extra spend - conflicting info
02-10-2019 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey, just wanted to check something about the extra usage setup. Reached usage limit for current month on 10 September. Getting error emails today that say I am approaching the limit. Usually such emails mention that extra spend is set to £-7.99 which is what staff put it to after some legacy billing issues last October. Today the email doesn't mention any limit currently in place. I have not yet received any email attempting to charge me for a limit topup.
https://www.plus.net/data_transfer_watch/ currently shows "£Not set" and advises do not change the limit until the start of a new billing month.
However, https://www.plus.net/my.html?action=mybillsandpayments&?membermenu=billsandpayments under "Manage Broadband Usage" says "Max extra spend £0"
My billing month starts on the 4th - can you advise whether I need to go in and change the data transfer watch value to 0 either now or beginning the new month, or whether it can all be left as-is? If I receive emails trying to charge extra I will raise it. Thanks
Re: Manage My Usage extra spend - conflicting info
02-10-2019 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Edit to add - I received one email saying I exceeded allowance and have been charged for more, so same problem as last thread I posted last year. To repeat for clarity, I had already exceeded the allowance on 10 Sept and had a limit of £-7.99 set to stop any more being added, I wasn't using the net when this latest email landed.
Re: Manage My Usage extra spend - conflicting info
03-10-2019 2:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Smelly, thanks for getting in touch. I'm sorry for the issues with this, I have added a credit to cover the extra charge for you and would advise changing the data watch value to prevent this occurring again.
I've sent an email with a more detailed response but please get back to us if you have any further queries.
Re: Manage My Usage extra spend - conflicting info
03-10-2019 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Lauren, thanks for the swift email reply and for the credit for the issue. l went to www.plus.net/data_transfer_watch/ and attempted to set a £0, but this led to https://www.plus.net/error-BillingApiClientBillingServiceException.html?strErrorRef=RBM_ERROR_CODE%3... and going via Member Centre/Billing I currently get "Sorry, we are not able to complete this request at the moment, please try again later." so I will see if I can set them once my bill arrives tomorrow and advise you if that recurs. Hope you're not too freezing cold today!
Re: Manage My Usage extra spend - conflicting info
03-10-2019 4:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Manage My Usage extra spend - conflicting info
04-10-2019 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Lauren, just to confirm that I went into https://www.plus.net/data_transfer_watch/ and was able to set my extra usage to £0 so if any further problems occur I'll post a new thread in future.
Re: Manage My Usage extra spend - conflicting info
04-10-2019 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @Smelly, I'm glad this has worked Please do just get back to us if you have any further queries.
Have a good weekend
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Manage My Usage extra spend - conflicting info