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Malwarebytes detects Plusnet sms as phising - help.plus.net

DS
Pro
Posts: 609
Thanks: 121
Fixes: 8
Registered: 06-01-2017

Malwarebytes detects Plusnet sms as phising - help.plus.net

As per the subject heading, SWMBO had a text this am from PN:

reason.JPG

But malwarebytes popped up with the following:

sms alert.JPG

 

I know what to doRoll eyes, but thought I'd let PN know, as others may become concerned and thus possibly clog up the phone system with their concerns.... Undecided

 

(the fact that sms texts notifications has been turned off via my portal is a matter for another time)

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Malwarebytes detects Plusnet sms as phising - help.plus.net

Hi @DS

Thank you for bringing this to our attention. From looking at this I think the Malwarebytes application is being sensitive as the service notification was sent and the application has picked up on the the link which takes you to the members centre to log in and respond to the ticket.

I have also checked the account and you are opted out for marketing communications but for service notifications regarding the service you will receive the messages.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team