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Making a complaint

edmorgan
Newbie
Posts: 2
Registered: 25-06-2013

Making a complaint

Can anyone explain how I can make a complaint about a charge on my account.  I rang support and they said I had to use the help assistant.  I used the help assistant and it said account complaints had to go through the support phone line.
4 REPLIES
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Making a complaint

Use this: https://www.plus.net/wizard/?p=wizard&page=22909&wizard_id=38
jelv (a.k.a Spoon Whittler)
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Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Making a complaint

Hi edmorgan,
I can see you've got a direct debit setup pending, as such I've refunded you the £1.50 credit card fee - hope that helps, and sorry for the hassle.
edmorgan
Newbie
Posts: 2
Registered: 25-06-2013

Re: Making a complaint

Thank you for that.
Moderator
Moderator
Posts: 26,541
Thanks: 1,542
Fixes: 101
Registered: 14-04-2007
Moved:

Re: Making a complaint

Moderator's note by Dick (Strat) Posts split to their own thread.