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Making a complaint
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Making a complaint
25-06-2013 4:37 PM
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Can anyone explain how I can make a complaint about a charge on my account. I rang support and they said I had to use the help assistant. I used the help assistant and it said account complaints had to go through the support phone line.
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Re: Making a complaint
25-06-2013 4:39 PM
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Use this: https://www.plus.net/wizard/?p=wizard&page=22909&wizard_id=38
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Making a complaint
25-06-2013 4:43 PM
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Hi edmorgan,
I can see you've got a direct debit setup pending, as such I've refunded you the £1.50 credit card fee - hope that helps, and sorry for the hassle.
I can see you've got a direct debit setup pending, as such I've refunded you the £1.50 credit card fee - hope that helps, and sorry for the hassle.
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Re: Making a complaint
25-06-2013 6:05 PM
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Thank you for that.
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Re: Making a complaint
17-10-2016 9:40 AM - edited 17-10-2016 11:45 AM
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Moderator's note by Dick (Strat) Posts split to their own thread.
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