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Madasafish refund?

newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Madasafish refund?

I'm not sure if one of the PN reps could check on this for me rather than having to make another moneymaking (for PN) 'phone call to MAAF CS?
I transferred from MAAF to PN on 1st Aug last. Broadband and 'phone. My PN billing period commenced on that date. However, because of the notice period required by MAAF my account with them ceased on the 13th. I have been charged a full month at full price by MAAF, £25+ Angry not the discounted price i was on with them..
I 'phoned re this earlier this month and was advised that as I transferred directly from MAAF to PN and shouldn't be billed for the overlap period and I would be refunded the full amount paid, £25+ after the 13th August.
To date the refund has not appeared in my bank account. Could a PN rep. please look at this for me? I can provide details of accounts via PM if required.
11 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Madasafish refund?

Hi there,
Just dropped you a PM, sorry I can't find the old account details. I'll take a look as soon as I can find it for you though Smiley
newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Re: Madasafish refund?

Thanks Matt Smiley. PM sent containing MAAF username.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Madasafish refund?

And replied Smiley Hope that sorts everything for you? Please let me know if not.
newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Re: Madasafish refund?

Many thanks Matt, your time much appreciated.
Hopefully now "sorted" by the end of next week. Smiley
Community Veteran
Posts: 18,553
Thanks: 195
Registered: 12-08-2007

Re: Madasafish refund?

You can contact PN for free on 0800 432 0200.
newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Re: Madasafish refund?

But NOT Madasafish on 0844 395 0830 Smiley
dick:quote
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Madasafish refund?

Our guys will still help you out if it's about a MAAF account though.
newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Re: Madasafish refund?

As they have James and much appreciated.  Smiley
This has now been sorted, i.e. refund credited, am I correct in assuming that I may now cancel the "Brightview" (MAAF) Direct Debit at my bank?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Madasafish refund?

If we're referring to the account with a username ending 05 we only have the Plusnet DDI set up in there.
Unless we're referring to a different account?
newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Re: Madasafish refund?

Thanks James, apparently as, according to the rules, I can't quote  Undecided , I'll refer to your last sentence.
Not my PN account (ending in 05) but the now closed MAAF account (Brightview, owned them until bought by PN, the payee of the DD). I'll just cancel the MAAF DD anyway!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Madasafish refund?

Thanks - If you'd like to PM me the username I'll happily check that all is in order.