Madasafish refund?
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Madasafish refund?
22-08-2012 3:03 PM
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I transferred from MAAF to PN on 1st Aug last. Broadband and 'phone. My PN billing period commenced on that date. However, because of the notice period required by MAAF my account with them ceased on the 13th. I have been charged a full month at full price by MAAF, £25+ not the discounted price i was on with them..
I 'phoned re this earlier this month and was advised that as I transferred directly from MAAF to PN and shouldn't be billed for the overlap period and I would be refunded the full amount paid, £25+ after the 13th August.
To date the refund has not appeared in my bank account. Could a PN rep. please look at this for me? I can provide details of accounts via PM if required.
Re: Madasafish refund?
22-08-2012 5:07 PM
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Just dropped you a PM, sorry I can't find the old account details. I'll take a look as soon as I can find it for you though
Re: Madasafish refund?
23-08-2012 9:15 AM
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Re: Madasafish refund?
23-08-2012 10:53 AM
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Re: Madasafish refund?
23-08-2012 1:53 PM
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Hopefully now "sorted" by the end of next week.
Re: Madasafish refund?
23-08-2012 6:02 PM
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Re: Madasafish refund?
24-08-2012 11:05 AM
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dick:quote
Re: Madasafish refund?
24-08-2012 11:07 AM
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Re: Madasafish refund?
05-09-2012 10:04 PM
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This has now been sorted, i.e. refund credited, am I correct in assuming that I may now cancel the "Brightview" (MAAF) Direct Debit at my bank?
Re: Madasafish refund?
06-09-2012 4:27 PM
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Unless we're referring to a different account?
Re: Madasafish refund?
07-09-2012 11:11 AM
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Not my PN account (ending in 05) but the now closed MAAF account (Brightview, owned them until bought by PN, the payee of the DD). I'll just cancel the MAAF DD anyway!
Re: Madasafish refund?
07-09-2012 12:10 PM
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