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Madasafish billing issue.

FIXED
CPhil
Newbie
Posts: 2
Registered: ‎29-01-2019

Madasafish billing issue.

Hi, I have an old freenetname.co.uk account (and a UK domain) which was transferred to Madasafish and then Plusnet. I've just noticed that I haven't received a bill since August and no direct debits have been collected since. I haven't received an correspondence about the service ending, could someone take a look at my account to see what's going on?

Madasafish account number; 558812
Last invoice received on 10/08/2018, number 104330398

I've had the domain/address hosted since 2000, I have no desire to lose it.

Regards
Colin.

5 REPLIES 5
RRM
Rising Star
Posts: 51
Thanks: 11
Registered: ‎25-02-2013

Re: Madasafish billing issue.

Hi,

I've had exactly the same but been assured we don't have to pay any more and our domains are safe.

 

Copy of email received from PlusNet confirming....

___________________________________________________________________________________________________

Dear ______,

Thank you for your time on the phone.

As per our conversation, you called to ask me why you haven't been billed for you domain account on your madasafish email and i advised you to my understanding domains have gone free of change since November.

Freenetname  mail.freenetname.co.uk  smtpmail.
freenetname.co.uk  [full email address]  [username]
@freenetname.net  250MB

Please do not hesitate to get back in touch online via Online Chat or by phone on 0800 432 0200 if we can assist with anything else.

You can get answers to most questions using our support pages by going to Help and Support where you can find helpful guides for most issues.

 

Kind regards,

Yusuf Ahmed

___________________________________________________________________________________________________

 

Would be useful to get additional clarification though as I also have a domain I don't want to lose.

 

Moderator
Moderator
Posts: 21,323
Thanks: 3,139
Fixes: 650
Registered: ‎11-01-2008

Re: Madasafish billing issue.


Moderators Note


This topic has been moved from Chat to My Account / Billing

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Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 288
Fixes: 87
Registered: ‎26-03-2018

Re: Madasafish billing issue.

Fix

Hi @CPhil and @RRM,

 

Thank you for getting in touch.

 

I can confirm that, from 01/09/18 onwards, all charges related to domains have been removed as part of the new billing project. You will not lose your domain unless you contact us to close your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
CPhil
Newbie
Posts: 2
Registered: ‎29-01-2019

Re: Madasafish billing issue.

Thank you for the prompt replies, this is a relief.

JillMB
Newbie
Posts: 3
Registered: ‎27-02-2018

Re: Madasafish billing issue.

nvm