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Madasafish Acquired by PlusNet - Not fit for service !!

brinzlee
Newbie
Posts: 3
Registered: ‎21-04-2016

Madasafish Acquired by PlusNet - Not fit for service !!

Thank You for taking over the Madasafish Email accounts. I have to say though we really do feel like the poor relation. Our system is so basic we have no encryption on any of the email accounts and would have thought the transition to Plusnet would have included a much more professional front end like that which is offered to the Plusnet customers.
I have had my email address for many years and want to retain it otherwise I would have changed to the free email services which provide a much more secure end to end encryption. 
The service I'm paying for is not free so it there something that can be done about this in the form of upgrading the rather shoddy totalise server ?

Kind regards

7 REPLIES
Gildersleeve
Grafter
Posts: 27
Thanks: 5
Registered: ‎16-04-2016

Re: Madasafish Acquired by PlusNet - Not fit for service !!

Wow, that brings back some memories....before I joined Plusnet years ago...I was with Madasafish. It seems eons ago.

Plusnet Staff
Plusnet Staff
Posts: 2,156
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Madasafish Acquired by PlusNet - Not fit for service !!

Hello there. I'm sorry to hear that you're not happy with your Madasafish email service. As the Madasafish servers use a different mail system compared to Plusnet, we're unable to migrate it across on to the Plusnet system. Furthermore, neither the Plusnet nor Madasafish servers currently support end to end SSL encryption. At the moment, they rely on authenticating using your password.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
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Registered: ‎04-04-2007

Re: Madasafish Acquired by PlusNet - Not fit for service !!

It doesn't address the SSL aspect, but you can log into Plusnet Webmail using your Totalise address.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

brinzlee
Newbie
Posts: 3
Registered: ‎21-04-2016

Re: Madasafish Acquired by PlusNet - Not fit for service !!

I tried to login to the PlusNet portal but it didn't work.....which pull down tab do I have to select as service provider, as totalise isn't presented. 

Kind regards

Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Madasafish Acquired by PlusNet - Not fit for service !!

Odd, it should work just using the default (Plusnet) and your full email address as the username) Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

brinzlee
Newbie
Posts: 3
Registered: ‎21-04-2016

Re: Madasafish Acquired by PlusNet - Not fit for service !!

It doesn't appear to work using this portal

https://www.plus.net/index_portal.html

I am however more concerned with the lack of encryption on password authentication knowing how easy it is to monitor and hijack with man in the middle attacks....or in public places with wifi.

Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Madasafish Acquired by PlusNet - Not fit for service !!

You won't be able to log in to the Plusnet website, only the webmail. https://webmail.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff