Mad Moggies: Account type change a week early.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account type change a week early.
Mad Moggies: Account type change a week early.
23-05-2014 8:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had an email to say my product change is complete but installation isn't due till 2nd June and I'm also still on ADSL. I originally made the appointment for 27th May but there was some sort of problem (possibly with the BT system I was told) which resulted in the new date. Even so, it couldn't have completed by today as 27th is this coming Tuesday.
As I say, my billing date is 25th so I'm concerned that if this isn't looked into quickly I'll be charged for Fibre when I'm not on it yet. Have added a reply to a ticket that asks for an extra charge to be applied to my account, saying that it's not active as yet as phoning gives me a message that there's a 30 minute wait in a queue to be answered.
adie:green changed thread title.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Account type change a week early.
23-05-2014 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam's looking into this for you and will provide an update as soon as he can.
Apologies for any inconvenience caused by this.
Re: Account type change a week early.
23-05-2014 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Account type change a week early.
23-05-2014 10:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have read your reply Adam and if BT are coming today then I won't get that changed in case of more problems! Just hope they arrive early in the afternoon than later.
Just looking at View My Broadband Usage and see that my billing date has been changed as well - to today. As the billing date is changed, that's presumably going to mess up the usual date I have my DD taken, isn't it? I really don't want my DD taken any earlier than it is normally, which is at the very end of the month or just into the start of the next month. Is there any way it can go back to the date it's been since I changed to DD from my credit card being charged?
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Account type change a week early.
23-05-2014 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We're unable to change billing dates so it will continue as normal for you.
Re: Account type change a week early.
23-05-2014 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's saying
"This month you've used
223.86MB
of your 40GB allowance"
whereas I was on unlimited for ADSL
Thanks Adam, for the discount for problems caused by the BT mix-up.
Depending on what time BT arrive it could lead to a late night trip to the supermarket! I was supposed to be picking up something I'd ordered from another store on the way and they close for the night at 8.00pm so that might mean another journey if they take their time. Never mind.
What fun!
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Account type change a week early.
23-05-2014 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If in a worse case scenario it didn't I'll change the account type.
Adam
Re: Account type change a week early.
23-05-2014 1:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The items I'm supposed to be picking up are ethernet over powerline adapters. I had an OWL monitor attached to the internet via an old pair, one of which stopped working yesterday morning so had to order a new set yesterday or I won't be able to see how our solar panels are doing (though they're not doing much today with the miserable weather).
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Account type change a week early.
23-05-2014 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Re: Account type change a week early.
23-05-2014 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Split into its own thread
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Mad Moggies: Account type change a week early.
23-05-2014 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do BT Openreach do this often, that is, reschedule an appointment without letting anyone know apart from via their ordering system?
There were things I had wanted to do this afternoon which I couldn't because I've had to stay in.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Mad Moggies: Account type change a week early.
23-05-2014 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam
PS I replied to http://community.plus.net/forum/index.php/topic,126931.msg1108482.html#msg1108482 with the same a few minutes ago. Probably best to keep any replies on the same subject to this thread.
Re: Mad Moggies: Account type change a week early.
23-05-2014 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Mad Moggies: Account type change a week early.
23-05-2014 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not happy at all and my husband is seething.
Now my account needs to be returned to ADSL for billing purposes till it's done.
I need a definite appointment again and the engineer advised it should be for the morning slot and then it is likely to get done.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Mad Moggies: Account type change a week early.
24-05-2014 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account type change a week early.