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MSE Moneysavingexpert £75 Cheque not received.

FIXED
Owain_2
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Posts: 10
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Registered: ‎14-08-2019

MSE Moneysavingexpert £75 Cheque not received.

Joined on 16 May with the Moneysavingexpert offer of £75 reward cheque. No claim email and no cheque received (and MSE said the cheque is automatically sent to you).

 

Could Plusnet look into this please. Phones and Online Chat all busy. Sad

10 REPLIES 10
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: MSE Moneysavingexpert £75 Cheque not received.

Hi @Owain_2, thanks for getting in touch.

 

I've had a check of the offer code that you're signed up on but this isn't showing as a cashback offer. Do you have any confirmation from MSE of the offer you chose through them or any screenshots of this so we can take a look into this further for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Owain_2
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Re: MSE Moneysavingexpert £75 Cheque not received.

Screenshot of original offer attached to first post.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎02-05-2017

Re: MSE Moneysavingexpert £75 Cheque not received.

Thanks for getting back to us @Owain_2.

 

I'm sorry there has been no communication surrounding your cashback, I've checked an alternative system and can see your cashback has been tracked through there. As your services activated on 19/06/2019 we'd need to allow up to 60 days from then to receive the reward. Therefore, I'd advise to allow up to 18/08/019 to receive the reward, if you haven't received anything by then please do let us know and we'll investigate this further.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Owain_2
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Re: MSE Moneysavingexpert £75 Cheque not received.

Thank you, will check again after a few days.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: MSE Moneysavingexpert £75 Cheque not received.

No worries, Owain.

Let us know if you need anything further.

Thanks – Tahir

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Owain_2
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Re: MSE Moneysavingexpert £75 Cheque not received.

@abails0105@LordFoul 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: MSE Moneysavingexpert £75 Cheque not received.

Hi Owain,

 

Thanks for getting back to us.

 

Can you please confirm you have not received anything in today's post so we can get this escalated for you?

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Owain_2
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Re: MSE Moneysavingexpert £75 Cheque not received.

Nothing received today. Has it definately been sent out?

Plusnet Help Team
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Re: MSE Moneysavingexpert £75 Cheque not received.

Fix

Hey @Owain_2,

 

Thanks for getting back to us, I am sorry you haven't received that cheque just yet. I have provided a response over your account here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Owain_2
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Posts: 10
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Registered: ‎14-08-2019

Re: MSE Moneysavingexpert £75 Cheque not received.

Thank you; I'll update/mark this thread as Fixed when it arrives.