MAC code from BT - dragging heels
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MAC code from BT - dragging heels
05-09-2014 11:13 AM
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Re: MAC code from BT - dragging heels
05-09-2014 11:25 AM
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OFCOM rules are that it has to be provided in 5 working days
Re: MAC code from BT - dragging heels
05-09-2014 11:27 AM
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If they're not meeting that then tell them you will contact Ofcom.
Edit: sorry if I repeated what you said Jim, it advised me there was a new post but didn't show me it!! so I posted anyway.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: MAC code from BT - dragging heels
05-09-2014 11:28 AM
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Re: MAC code from BT - dragging heels
05-09-2014 11:36 AM
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Quote from: pb123 I have just signed up to Plusnet. I can not progress my order without a MAC code from BT. Even though my account with them is completely up to date, they are quoting 7 - 10 days by email in order to obtain this MAC code to migrate from BT(BT wholesale) To Plusnet(BT wholesale).... How do I or can I expedite this?
I asked BT for my MAC on the 23/8/14 and they said it would take 5 days via email. Five days came and went so I called them, they said that it had been sent!!! I told them that it hadn't so they gave it me over the phone there and then.
AFTER I had used it to sign up with Plusnet they sent it me via email....twice!
Use this number to call them, it's a UK based call centre so you will get it straight away: 01324 452504 (It's there special offers line predominantly, but they'll sort you out). This shows you the area code so you will not get stung for a peak rate number http://www.area-codes.org.uk/01324.php
Re: MAC code from BT - dragging heels
05-09-2014 11:43 AM
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Re: MAC code from BT - dragging heels
05-09-2014 12:08 PM
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Re: MAC code from BT - dragging heels
05-09-2014 12:17 PM
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No T in my name though
Re: MAC code from BT - dragging heels
05-09-2014 12:34 PM
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The MAC code has been rejected by Plusnet saying its expired even though it was only (supposedly) generated yesterday. I called BT again (01324...) and after much enquiry told me its because "Plusnet have not made an Advice of Transfer to them...." !?? what does this mean - cant get through to Plusnet customer services but thats another story...
Re: MAC code from BT - dragging heels
05-09-2014 1:22 PM
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Are you ok to PM the MAC key to me? The specification of it should be:
4 letters, 8 numbers, a forward slash, 2 letters, 2 numbers, 1 letter. For example: LLLL12345678/LL90L.
If it's fine or just needs a minor tweak then I may be able to place your order straight away.
Thanks
Matty
Re: MAC code from BT - dragging heels
05-09-2014 2:03 PM
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Re: MAC code from BT - dragging heels
05-09-2014 2:33 PM
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Really sorry to be the bearer of bad news pb123. Chances are you will need to run it past BT again.
Re: MAC code from BT - dragging heels
05-09-2014 2:40 PM
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Sounds like BT are giving you the run around. I would guess that the 'Advice of Transfer' is what gets sent to them (by Btw?) when PlusNet use the MAC. However if the MAC is invalid/expired then they can't use it. MAC codes will expire if not used for 30 days I believe.
Quote called BT again (01324...) and after much enquiry told me its because "Plusnet have not made an Advice of Transfer to them...." !?? what does this mean
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: MAC code from BT - dragging heels
05-09-2014 3:56 PM
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Re: MAC code from BT - dragging heels
05-09-2014 4:02 PM
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