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MAC Keys

Minusnet1
Dabbler
Posts: 11
Registered: ‎01-10-2013

MAC Keys

Why can one not get a MAC key through email or web interface?
The reason I am looking to leave is that I cannot get a fault fixed.
The fault in question is that my phone (landline) is not working...
This would appear to be a deadly embrace

Oddly the broadband is working OK .. so in a sensible world I could apply for the key from my PC ..  and I wouldn't have to go through some incredibly tedious automated phone system... pressing 1 for this 2 for that .. entering my number, secret code, grandmother's inside leg measurement, outside temperatire and humidity at my uncle's location etc etc etc etc
6 REPLIES 6
newagetraveller
Pro
Posts: 690
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Re: MAC Keys

But if you leave PN for another provider you'll surely still have the fault?  Smiley
I suspect they require the 'phone for a m.a.c. option to try and persuade a customer to stay.
w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: MAC Keys

MAC may also be applied for by 'quill and parchment' to Plusnet, The Balance, 2 Pinfold Street, Sheffield S1 2GU
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: MAC Keys

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: MAC Keys

Toys, pram?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
JamesM
Grafter
Posts: 1,103
Registered: ‎24-06-2009

Re: MAC Keys

That's a very constructive reply to the OP jelv
Remember this ? :-
Quote from: jelv
(usually a pretty brief "Squawk: ) - this does nothing to resolve the situation and will usually anger the original poster further.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: MAC Keys

@SousSeine
I can see that an engineer is due to visit you this afternoon so I hope this gets resolved soon for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team