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MAC Keys

Minusnet1
Dabbler
Posts: 11
Registered: 01-10-2013

MAC Keys

Why can one not get a MAC key through email or web interface?
The reason I am looking to leave is that I cannot get a fault fixed.
The fault in question is that my phone (landline) is not working...
This would appear to be a deadly embrace

Oddly the broadband is working OK .. so in a sensible world I could apply for the key from my PC ..  and I wouldn't have to go through some incredibly tedious automated phone system... pressing 1 for this 2 for that .. entering my number, secret code, grandmother's inside leg measurement, outside temperatire and humidity at my uncle's location etc etc etc etc
6 REPLIES
newagetraveller
Rising Star
Posts: 419
Thanks: 43
Registered: 03-08-2012

Re: MAC Keys

But if you leave PN for another provider you'll surely still have the fault?  Smiley
I suspect they require the 'phone for a m.a.c. option to try and persuade a customer to stay.
Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Highlighted
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: MAC Keys

MAC may also be applied for by 'quill and parchment' to Plusnet, The Balance, 2 Pinfold Street, Sheffield S1 2GU
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: MAC Keys

Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: MAC Keys

Toys, pram?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: MAC Keys

That's a very constructive reply to the OP jelv
Remember this ? :-
Quote from: jelv
(usually a pretty brief "Squawk: ) - this does nothing to resolve the situation and will usually anger the original poster further.
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: MAC Keys

@SousSeine
I can see that an engineer is due to visit you this afternoon so I hope this gets resolved soon for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team