Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Lured with a cash back offer, I signed up January, still no service or cash back
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Lured with a cash back offer, I signed up Janu...
Lured with a cash back offer, I signed up January, still no service or cash back
24-05-2015 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is it acceptable to make a customer wait 4 months for a package they paid £160 upfront?
After I complained about not being connected, my cash back payment which was overdue, was declined. I want out
After I complained about not being connected, my cash back payment which was overdue, was declined. I want out
Message 1 of 4
(1,331 Views)
3 REPLIES 3
Re: Lured with a cash back offer, I signed up January, still no service or cash back
25-05-2015 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 4
(392 Views)
Re: Lured with a cash back offer, I signed up January, still no service or cash back
25-05-2015 4:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I posted this whilst waiting about 20 minutes for my call to be taken. Thankful it wasn't a 30+ minute wait like last month. You know how to spoil us eh?
One of your managers is supposed to call me today. Look forward to hearing the excuses on why you failed to deliver the service promised. Did you not want my custom or was it a mistake to pay up front? I thought this was a reputable company. Even Ofcom advised me to cancel.
One of your managers is supposed to call me today. Look forward to hearing the excuses on why you failed to deliver the service promised. Did you not want my custom or was it a mistake to pay up front? I thought this was a reputable company. Even Ofcom advised me to cancel.
Message 3 of 4
(392 Views)
Re: Lured with a cash back offer, I signed up January, still no service or cash back
25-05-2015 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi rougenoir,
I understand a manager just tried to call you but left a voicemail as there was no answer. Please could you explain (If you don't mind) what information you're hoping to gain from speaking to a manager now you've cancelled your account?
I understand a manager just tried to call you but left a voicemail as there was no answer. Please could you explain (If you don't mind) what information you're hoping to gain from speaking to a manager now you've cancelled your account?
Message 4 of 4
(392 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Lured with a cash back offer, I signed up Janu...