Lots of referrals have gone
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Re: Lots of referrals have gone
28-09-2018 7:56 PM
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Re: Lots of referrals have gone
29-09-2018 4:41 PM
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My referral of (I think) £1.25 p/m has gone missing too - could this be looked into please? My Plusnet username is different from my forum username.
I don't like the removal of the old ticket system which I preferred over than the current options of online chat or phone.
Re: Lots of referrals have gone
01-10-2018 1:37 PM
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Hi @pnuser1
Thank you for your response and I am sorry that you are missing a referral credit.
Please can you provide me with your Plusnet username so I can look into this further?
- Warwick
Re: Lots of referrals have gone
01-10-2018 7:01 PM
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There are MANY threads about missing referrals, including mine.
You can raise tickets, if you like, but the replies are often worthless.
They "are still looking in to it".
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Lots of referrals have gone
04-10-2018 7:04 AM - edited 04-10-2018 7:04 AM
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@Warwick - PMd you, thanks - hopefully this can be reinstated soon.
Re: Lots of referrals have gone
04-10-2018 2:28 PM
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Hi @pnuser1
Thanks for getting back in touch.
I have received your PM and I'm looking into this for you.
I will come back to you in the coming days with more information.
Re: Lots of referrals have gone
04-10-2018 4:46 PM
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@EmilyD wrote:
Hi @ppppenguin and @mort7890,
I'm sorry for the delay in getting back in touch. Our billing team have advised that there has been a widespread issue with referrals credits this month and that they have now investigated and resolved this issue. They have advised that all impacted customers will receive the missing referral credits from last month on their next bill as well as the month's referral credits as normal.
I'm sorry for any inconvenience that this issue has caused. Please don't hesitate to get back in touch if there are any problems with the referral credits on your next bill.
I raised a ticket 3+ weeks ago.
I got one reply that said they couldn't say how long it might take to fix.
Then nothing, despite two invitations from me asking for an update.
I hope accounts are grinding into rapid action, as my next bill is due tomorrow.
Expect a response from me soon...
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Lots of referrals have gone
06-10-2018 10:50 AM
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Thanks for looking at this again. Seems like Plusnet's whole billing and referrals system is in crisis. My problem is just one of many.
Re: Lots of referrals have gone
06-10-2018 5:18 PM
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I don't hold out much hope of PN ever getting to the bottom of what's happened to at least some of the missing referrals. In my own case I've gone to great pains to explain the situation regarding a missing referral, but the latest person to reply has come up with a far fetched conclusion which appears to have been deduced, in true PlusNet fashion, from simply reading the last post of my thread.
I'll update my own thread after I summon the will to reply to the latest pathetic response from PN.
Re: Lots of referrals have gone
07-10-2018 3:53 PM
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Hi @Warwick
Viewed my ticket of the 28-09-18 and sent you further details on the 29-09-18 not had a response since.
Re: Lots of referrals have gone
08-10-2018 12:17 PM
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Re: Lots of referrals have gone
09-10-2018 9:57 AM
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Hi @Satss
Responded and very disgruntled as you will see in my reply.
Re: Lots of referrals have gone
09-10-2018 1:46 PM
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I'm a bit disgruntled too.
Ticket open for a month and
still no meaningful response from Plusnet's accounts section.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Lots of referrals have gone
22-10-2018 7:56 PM
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You will see I queried the open ticket and a response was given which I awaited my October bill. I have again requested through the ticket, having had nothing back for 2 weeks, that my referrals be thoroughly checked I have not received my missing referral from September and upon checking my referrals for this year I believe I am missing around £40.00. The trust I had with F9 built up over the last 17 years has now gone.
Re: Lots of referrals have gone
22-10-2018 9:23 PM
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I'm sorry you feel this and apologies for the frustration and upset this has caused you. I can understand how you no longer feel trust with F9. I can see your ticket is currently with our billing operations team who have this within their workflow and will update in due course. - Thank you.
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