Lots of referrals have gone

[#1]

Hi @mort7890

Thanks for getting back in touch regarding your referral.

I have looked at your account and have replied with a ticket that you can view here

@goldenfibre

I have received your message and I am looking into this for you.

[#2]

My referral of (I think) £1.25 p/m has gone missing too - could this be looked into please? My Plusnet username is different from my forum username.

I don't like the removal of the old ticket system which I preferred over than the current options of online chat or phone.

[#3]

 Hi @pnuser1

Thank you for your response and I am sorry that you are missing a referral credit.

Please can you provide me with your Plusnet username so I can look into this further?

- Warwick

[#4]

There are MANY threads about missing referrals, including mine.

You can raise tickets, if you like, but the replies are often worthless.

https://www.plus.net/wizard/

They "are still looking in to it".

[#5]

@Warwick - PMd you, thanks - hopefully this can be reinstated soon.

[#6]

Hi @pnuser1

Thanks for getting back in touch.

I have received your PM and I'm looking into this for you.

I will come back to you in the coming days with more information.

[#7]

---

@EmilyD wrote:

Hi @ppppenguin and @mort7890,

I'm sorry for the delay in getting back in touch. Our billing team have advised that there has been a widespread issue with referrals credits this month and that they have now investigated and resolved this issue. They have advised that all impacted customers will receive the missing referral credits from last month on their next bill as well as the month's referral credits as normal.

I'm sorry for any inconvenience that this issue has caused. Please don't hesitate to get back in touch if there are any problems with the referral credits on your next bill.

---

I raised a ticket 3+ weeks ago.

I got one reply that said they couldn't say how long it might take to fix.

Then nothing, despite two invitations from me asking for an update.

I hope accounts are grinding into rapid action, as my next bill is due tomorrow.

Expect a response from me soon...

[#8]

Thanks for looking at this again. Seems like Plusnet's whole billing and referrals system is in crisis. My problem is just one of many.

[#9]

I don't hold out much hope of PN ever getting to the bottom of what's happened to at least some of the missing referrals.  In my own case I've gone to great pains to explain the situation regarding a missing referral, but the latest person to reply has come up with a far fetched conclusion which appears to have been deduced, in true PlusNet fashion, from simply reading the last post of my thread. 

I'll update my own thread after I summon the will to reply to the latest pathetic response from PN.

[#10]

Hi @Warwick

Viewed my ticket of the 28-09-18 and sent you further details on the 29-09-18 not had a response since.

[#11]

Hi @mort7890, sorry for the delay in responding to your comment. I have replied to your ticket here

If you have any further questions please do not hesitate to get back to us.

Thanks,

[#12]

Hi @Satss

Responded and very disgruntled as you will see in my reply.

[#13]

I'm a bit disgruntled too.

Ticket open for a month and

still no meaningful response from Plusnet's accounts section.

[#14]

@Satss

You will see I queried the open ticket and a response was given which I awaited my October bill. I have again requested through the ticket, having had nothing back for 2 weeks, that my referrals be thoroughly checked I have not received my missing referral from September and upon checking my referrals for this year I believe I am missing around £40.00. The trust I had with F9 built up over the last 17 years has now gone.

[#15]

I'm sorry you feel this and apologies for the frustration and upset this has caused you. I can understand how you no longer feel trust with F9. I can see your ticket is currently with our billing operations team who have this within their workflow and will update in due course. - Thank you.