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Looking to upgrade - but no offers available

comradetom
Interested
Posts: 2
Registered: ‎06-04-2021

Looking to upgrade - but no offers available

Hello

 

I've been with Plusnet for a while and am looking to upgrade from my current Plusnet Unlimited broadband product to one of the Fibre packages. 

 

However when I go to the Offers and Upgrades page and select to upgrade my broadband, I get a message stating "Sorry, at the moment we're having problems showing our full range of products".  Is this a known issue with the site - will I have to call in order to enquire about upgrading?  Or are there no offers available to upgrade for existing customers?

 

Thanks

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Looking to upgrade - but no offers available

Hi @comradetom

Thanks for looking to upgrade! 

I've identified a problem with your account in our systems and I'm trying to fix it. 

However it doesn't look like fibre is actually available in your area. 

I'll provide an update on the system issue when I know more but let me know if you've got further queries in the meantime.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet