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Long wait time on phone - looking to discuss renewal/leaving

012
Newbie
Posts: 3
Registered: ‎12-07-2021

Long wait time on phone - looking to discuss renewal/leaving

‎12-07-2021 7:28 PM

Hello,

Is anyone from Plusnet able to help?

I have been experiencing long wait times on the phoneline today (over 1 hour), I have tried at different times, and am looking to discuss the option of renewing my contract, or consider leaving.

I am unable to do this online from "My account"

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MisterW
Superuser
Superuser
Posts: 14,768
Thanks: 5,537
Fixes: 395
Registered: ‎30-07-2007

Re: Long wait time on phone - looking to discuss renewal/leaving

‎13-07-2021 6:50 AM

Have you tried the direct line to the Customer Options Team 0800 013 2632 . 

There's usually short wait times on that number

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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012
Newbie
Posts: 3
Registered: ‎12-07-2021

Re: Long wait time on phone - looking to discuss renewal/leaving

‎17-07-2021 6:21 PM

Thank you for your reply.

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