Long telephone waits
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Long telephone waits
20-09-2010 11:44 AM
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Re: Long telephone waits
20-09-2010 12:40 PM
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Re: Long telephone waits
20-09-2010 12:52 PM
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I was going to suggest taking a look at https://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats as it gives the waiting time stats to allow you to pick the best time to call (I dare say lunchtime it the worst) but it says that the longest waiting time is currently 29 seconds so perhaps it doesn't apply to whoever you're calling.
My only other advice is relax! Life's too short to be pulling your hair out at the prospect of a telephone queue. That or just wait in line like everyone else - you'd have been though by now!
Mathew
Re: Long telephone waits
20-09-2010 12:59 PM
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Please bear in mind that lunchtimes are often our busiest time of the day and we do aim to answer all calls but this is often hard to achieve when calls are higher than normal and our staff need to eat and have regular breaks, etc.
Can I ask why you're thinking of leaving? Is there anything that we can do to help?
Re: Long telephone waits
20-09-2010 4:51 PM
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Quote from: Ben
Can I ask why you're thinking of leaving? Is there anything that we can do to help?
Well its gone lunch time and I've just tried again and guess what, still over 10minute waiting time. I'm not at home mornings or afternoons so I'm limited to the times I can ring especially as you don't take calls after 5-30pm.
The reason I'm leaving, better value elsewhere, I'm switching to BE who can offer unlimited downloads, no traffic shaping for under £14/month. As I'm a usenet user the traffic shaping is important to me which is why I'm on pro now at £20/month - and in view of whats happening now I suppose you can add poor customer support as another reason to leave.
Re: Long telephone waits
20-09-2010 5:02 PM
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As an aside, the wait times on the telephone are set manually and are not always 100% accurate as call wait times will naturally ebb and flow.
Please don't forget that you can also send your MAC / cancellation request in writing if you have to.
Re: Long telephone waits
20-09-2010 5:32 PM
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Quote from: Ben I can certainly match the price for 12 months, that's no problem. I can't match the usage though. If you'd like to take this up then please let me know.
Is that with no traffic shaping - ie same a pro account? If so we might have a deal - usage is not to important for me
Re: Long telephone waits
21-09-2010 10:22 AM
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I'm glad that we could work things out, please let me know if there's anything else that I can do
Re: Long telephone waits
21-09-2010 11:09 AM
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Paul
Re: Long telephone waits
21-09-2010 1:11 PM
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