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Line transfer from BT

Kirstielynch
Newbie
Posts: 2
Thanks: 1
Registered: 19-09-2016

Line transfer from BT

Hi

 

i transferred to plusnet from BT in June, I understood I was transferring broadband and line services and have been charged accordingly. Only trouble is BT are still billing me for my phone line, on speaking to them they say that the transfer request was just for broadband. So I have been paying double the amount for my phone line, not very happy

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Line transfer from BT

Hello there. I'm sorry that BT are still charging you since you left them. Whilst I do understand the frustration, you would need to contact them for a refund I'm afraid.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Moderator
Moderator
Posts: 25,895
Thanks: 1,197
Fixes: 50
Registered: 14-04-2007

Re: Line transfer from BT

@Anoush and it's confirmed that Plusnet own the phone line asset?

Customer and Forum Moderator.

Kirstielynch
Newbie
Posts: 2
Thanks: 1
Registered: 19-09-2016

Re: Line transfer from BT

Yes, plusnet own line. It's all sorted now thank you but very frustrating from BT end as they don't seem to have a clue!

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Line transfer from BT


Strat wrote:

@Anoush and it's confirmed that Plusnet own the phone line asset?


Yep Smiley

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support