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Line transfer from BT

Kirstielynch
Newbie
Posts: 2
Thanks: 1
Registered: 19-09-2016

Line transfer from BT

Hi

 

i transferred to plusnet from BT in June, I understood I was transferring broadband and line services and have been charged accordingly. Only trouble is BT are still billing me for my phone line, on speaking to them they say that the transfer request was just for broadband. So I have been paying double the amount for my phone line, not very happy

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Line transfer from BT

Hello there. I'm sorry that BT are still charging you since you left them. Whilst I do understand the frustration, you would need to contact them for a refund I'm afraid.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Moderator
Moderator
Posts: 26,910
Thanks: 1,727
Fixes: 131
Registered: 14-04-2007

Re: Line transfer from BT

@Anoush and it's confirmed that Plusnet own the phone line asset?

Customer and Forum Moderator.

Kirstielynch
Newbie
Posts: 2
Thanks: 1
Registered: 19-09-2016

Re: Line transfer from BT

Yes, plusnet own line. It's all sorted now thank you but very frustrating from BT end as they don't seem to have a clue!

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Line transfer from BT


Strat wrote:

@Anoush and it's confirmed that Plusnet own the phone line asset?


Yep Smiley

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff