Line transfer from BT
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Line transfer from BT
19-09-2016 9:42 AM
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Hi
i transferred to plusnet from BT in June, I understood I was transferring broadband and line services and have been charged accordingly. Only trouble is BT are still billing me for my phone line, on speaking to them they say that the transfer request was just for broadband. So I have been paying double the amount for my phone line, not very happy
Re: Line transfer from BT
19-09-2016 1:43 PM
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Hello there. I'm sorry that BT are still charging you since you left them. Whilst I do understand the frustration, you would need to contact them for a refund I'm afraid.
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Re: Line transfer from BT
19-09-2016 4:20 PM
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@Anoush and it's confirmed that Plusnet own the phone line asset?
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Line transfer from BT
19-09-2016 5:28 PM
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Yes, plusnet own line. It's all sorted now thank you but very frustrating from BT end as they don't seem to have a clue!
Re: Line transfer from BT
19-09-2016 8:44 PM
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@Strat wrote:
@Anoush and it's confirmed that Plusnet own the phone line asset?
Yep
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