It came as no surprise to be advised today 1 Nov that my LR and other problems had not gone away and that it could only be solved by me, if I paid the full incorrect bill in Nov and then PN would credit me the overpayment in 5 to 10 days. HA HA.
I have been advised by service rep email that they tried to call today but went to voice mail - we don't have VM & we do not answer Withheld numbers; if you had started to leave a message and we had identified you as an acceptable caller, you would not have had to send the email and I would not be spending more of my precious time trying to sort out PN's problems!
Just to recap :- I paid line rental in advance on 20 August which you acknowledged, but has never shown up on my transactions and is shown as outstanding on subsequent bills
I paid another bill for £80.74 on 4 October, which was £10 more than it should have been. This should have left me in credit, which you said would be shown on my November bill in two separate transactions of £5 each?
This should have resulted in my balance being in credit, but a month later you are telling me I will have to pay the LR again to clear the bill then you will credit it back to me!!!!!!!!!!!!!!!!!!!
There are other contentious items on the old bills like penalty charges for failed payment, call bar charge and service restrictions.
You must think I'm stupid or worse if you think that will happen after all the comments here about refunds and cheques.
It is PlusNet's problem, caused by PN -not me, yet I am the one who is suffering and expected to sort it out for your totally inept billing dept who have had major problems since Sept to my limited knowledge, although I do remember seeing double billing problems on line dated 2008!
You have had long enough to sort this out get it done now and I might feel 'you done me good' instead of just been done!
regards Allan - very near to ex customer
