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Line rental saver renewal

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Snarf
Grafter
Posts: 342
Thanks: 5
Registered: ‎04-08-2007

Line rental saver renewal

I'm in the process of updating my package to Fibre but also noticed that I need to renew my line rental saver, however going to the saver webpage I get the following:
"You can't add Line Rental Saver for the moment. Unfortunately Customer Centre Members will not be able to do this for you either.
Our system may be updating. Please try again later."
I assume this is because I'm changing my package but I'm also worried that it won't change in time and I'll just move onto the standard monthly line rental.
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,123
Fixes: 665
Registered: ‎21-04-2017

Re: Line rental saver renewal

Fix

Hi there.

I'm sorry to see you're unable to renew your line rental saver.

Unfortunately it's correct that this is because it's due to your pending product change to fibre broadband.

While I'd like to say that if you wait until this completes you should have a couple of days before your next bill is due to pay line rental saver in time for that bill, your fibre upgrade has been delayed to 21/08/2019 due to engineer availability.

If you can drop us a message once you've managed to pay line rental saver, we'll be happy to add a credit of £2.50 to your account, which covers the difference in price between line rental saver and the monthly rate.

This will in effect mean you'd be getting 13 months line rental saver so it'd be a goodwill gesture.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Snarf
Grafter
Posts: 342
Thanks: 5
Registered: ‎04-08-2007

Re: Line rental saver renewal

Thanks - great service as usual!
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,123
Fixes: 665
Registered: ‎21-04-2017

Re: Line rental saver renewal

No problem and thanks for your kind words. Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team