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Line rental saver - ignored on first bill?

eduece99
Newbie
Posts: 2
Registered: ‎08-10-2016

Line rental saver - ignored on first bill?

To Plus.net,

 

I have received my first bill.  Like this individual, I have been charged the £17.99 for line rental despite paying for the line rental saver:

 

https://community.plus.net/t5/My-Account-Billing/Error-on-First-Bill/m-p/1337935/highlight/true#M222...

 

I am puzzled, as I am paying for the full line rental despite also paying for the line rental saver?  Please clarify/fix.

 

Thank you in advance,

Ed

Tags (2)
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Line rental saver - ignored on first bill?

Thank you for getting in touch with us via our community forums

I'm sorry to hear that you've been charged line rental on your invoice when you paid line rental saver in advance. I've issued you with a refund which you should see back in your bank within the next 5-10 working days.

Moving forward, I've fixed the issue so you shouldn't be charged line rental for the duration of your line rental saver.

Please accept my apologies for any inconvenience or frustration caused.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
eduece99
Newbie
Posts: 2
Registered: ‎08-10-2016

Re: Line rental saver - ignored on first bill?

Hi Anoush,

 

Thank you for your prompt response.  I'll be able to check this properly when I return from holiday (2 weeks) so I'll be on the lookout!  Thank you again.

 

Ed

Plusnet Help Team
Plusnet Help Team
Posts: 539
Thanks: 56
Fixes: 19
Registered: ‎02-03-2015

Re: Line rental saver - ignored on first bill?

No problems @eduece99 and just let us know if you need any further assistance and we'll be more than happy to help

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team