Line rental saver - ignored on first bill?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Line rental saver - ignored on first bill?
Line rental saver - ignored on first bill?
08-10-2016 1:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To Plus.net,
I have received my first bill. Like this individual, I have been charged the £17.99 for line rental despite paying for the line rental saver:
I am puzzled, as I am paying for the full line rental despite also paying for the line rental saver? Please clarify/fix.
Thank you in advance,
Ed
Re: Line rental saver - ignored on first bill?
08-10-2016 12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for getting in touch with us via our community forums
I'm sorry to hear that you've been charged line rental on your invoice when you paid line rental saver in advance. I've issued you with a refund which you should see back in your bank within the next 5-10 working days.
Moving forward, I've fixed the issue so you shouldn't be charged line rental for the duration of your line rental saver.
Please accept my apologies for any inconvenience or frustration caused.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Line rental saver - ignored on first bill?
10-10-2016 3:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Anoush,
Thank you for your prompt response. I'll be able to check this properly when I return from holiday (2 weeks) so I'll be on the lookout! Thank you again.
Ed
Re: Line rental saver - ignored on first bill?
10-10-2016 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problems @eduece99 and just let us know if you need any further assistance and we'll be more than happy to help
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Line rental saver - ignored on first bill?