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Line rental saver and cancellations

dfunked
Grafter
Posts: 182
Thanks: 5
Registered: 15-10-2011

Line rental saver and cancellations

I've only just renewed my line rental saver, as I had another 11 months left on my contract so thought I'd sit it out and look for offers at the end of my contract. Now that I've been given an out (the email received earlier today), seems like I might as well shop around for a better offer now instead.

 

I'll give Plusnet a call tomorrow, but just wondered if anybody has had any experience with cancelling when their account is effectively in credit due to line rental saver. Problem free experience or should I start to panic?...

2 REPLIES
ask66
Hooked
Posts: 5
Thanks: 3
Registered: 30-09-2013

Re: Line rental saver and cancellations

Haven't had personal experience of this, but if you read the following:

https://www.theguardian.com/money/2017/nov/26/bt-wont-refund-line-rental-leaving-regulator

... it seems to be clear that you are entitled to a refund of any unused advance payments, including line rental saver.

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,711
Thanks: 2,264
Fixes: 385
Registered: 21-04-2017

Re: Line rental saver and cancellations

Hi there.

I can confirm you'll receive a pro-rata refund of any unused line rental saver if you do decide to leave this because of the price refresh comms.

Let us know if you have any further queries or concerns.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team