Line rental saver about to expire - should i stay or should i go?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Line rental saver about to expire - should i stay ...
Line rental saver about to expire - should i stay or should i go?
15-06-2017 9:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So my LRS is about to expire, and with it my 12 month offer of 'free' ADSL broadband for 12 months.
The way I see it is if i stay whjere i am i will be paying £17.99/month line rental and £9.99 ADSL £27.98 a month.
Plusnet do not offer 12month deals, and their current customer deals arent that great, as it would be cheaper to jump ship, the change product page currently offers up:
Fibre £14.99 plus line rental = £32.98 over an 18 moth contract
fibre extra 19.99+Line rent = £37.98
Virgin media have also been digging away and they now offer ultra fast for £32 a month ( incl line rental) although they also have a few introductory offers
I'm also looking at Origin talk talk and a few more.
Re: Line rental saver about to expire - should i stay or should i go?
15-06-2017 9:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why not give Plusnet retentions a call on 0800 013 2632, or 0330 123 9197 from a mobile. You can only ask.
see
https://www.plus.net/help/my-account/thinking-of-leaving/
Re: Line rental saver about to expire - should i stay or should i go?
16-06-2017 9:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Pint,
As LifeonMars suggests it's worth giving us a call and seeing what our customer options team can offer you.
Re: Line rental saver about to expire - should i stay or should i go?
on 08-07-2017 4:21 PM - last edited on 08-07-2017 4:52 PM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Chris wrote
As LifeonMars suggests it's worth giving us a call and seeing what our customer options team can offer you.
Answer to that - Nothing - they dont care, was a waste of time trying.
Just made a (quick) call, it appears that plusnet wont budge one bit, or didnt seem to care, no deals no cashback nothing - existing customers dont get a look in
Been offered Fibre for 18 months - no deals available for existing customers, 33.98/month take it or leave it, the 12 month deal on the main webpage £24.99 for 12 months is only for new customers, current customers are not allowed any deals.
ADSL for £28.98 although there was some confusion and this could be £18.98, plus call package this would be £25/month.
I mentioned better deals about, and was told "i suppose there are" and something along the lines of you have to go with who ever offers better prices, which after quoting a few deals this clearly isnt plusnet.
These are my options so far - currently shopping around theres a few more to add to the list
Stay as is on/with plusnet ADSL
£28.98 a month (9.99 ADSL plus 18.98 line rental) £347.96 total over 1 year
Upgrade to plusnet fibre
£14.99/month+line rental=£33.98 £407.76 total cost over a year
Move to Origin ADSL and pay up front for 12 months service at £172.49 saving £175.47 over plusnet
upgrade to Origin Fibre £25.99/month £311.98 Origin Fibre would work out £35.98 cheaper than plusnets ADSL over a 12 month period
Talk talk £26.50 for fibre, compared to plusnets £33.98 talk talk £98 cheaper than plusnet over 12 months
Virgin media have been busy digging up the road, and are now active, they charge £29/month for Fast broadband and phone, every now and again they send special offers through - so prices may be cheaper.
Also looking into
IDnet fibre £25.60/month
Cloudscape £25/month
So there it is, no offers, no deals from plusnet - plenty out there form other providers, which even plunet state offer better deals.
time to start thinning the list down, at the moment the Origin deal - pay up front £172.99 https://www.originbroadband.com/packages/supersaver-deals is looking the best option
Moderator's note by Mike (Mav): Quote fixed.
Re: Line rental saver about to expire - should i stay or should i go?
09-07-2017 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Isn't Origin just Plusnet under another brand name, like John Lewis? They might give you a cheaper deal but don't expect a better service.
As far as I can see from this forum, moving to Virgin would mean paying a £30 cancellation fee to Plusnet. For speed alone Virgin is hard to beat, although in my area (West London) their service has been a bit 'patchy'.
TalkTalk have often been the cheapest but their reputation leaves a lot to be desired. Make sure you check out what their customers say about them or, even better, if you know someone - preferably local to you - who are with TalkTalk, ask for their views.
I don't know anything about IDnet or Cloudscape.
Re: Line rental saver about to expire - should i stay or should i go?
09-07-2017 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No they are not they not the same. Origin resell PN in exchanges where they don't have their own equipment, were as JLB is fully supplied by PN , as you say JLB is just PN with a different name .
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line rental saver about to expire - should i stay or should i go?
10-07-2017 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ITWorks Thanks for that clarification.
Re: Line rental saver about to expire - should i stay or should i go?
10-07-2017 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As per my response on your other thread, let us know if you'd like a call back to discuss renewing (whenever you're free)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Line rental saver about to expire - should i stay ...