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Line rental refund

JMRAMON
Just browsing
Posts: 1
Registered: ‎02-10-2018

Line rental refund

Hello there.

I hope you are well.

I've tried to get through to you on the phones but, as usual, you do not have enough people working.

I cancelled an order placed for a new line which I paid line rental and installation charges upfront (£248.87 in total) and I am still expecting a refund to my credit card which I paid with.

The cancellation happened within the 14 day cool-off period and it was more than 5 working days ago, regardless, I still do not have my money back.

Can anyone explain why?

Also, I expect compensation from you for distress and inconvenience.

Please respond to me as soon as possible.

Regards,

Javier

 

 

 

 

 

 

 

 

1 REPLY 1
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Line rental refund

Hi @JMRAMON

 

Thanks for getting in touch regarding your refund.

 

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

- Warwick