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I hope you are well.
I've tried to get through to you on the phones but, as usual, you do not have enough people working.
I cancelled an order placed for a new line which I paid line rental and installation charges upfront (£248.87 in total) and I am still expecting a refund to my credit card which I paid with.
The cancellation happened within the 14 day cool-off period and it was more than 5 working days ago, regardless, I still do not have my money back.
Can anyone explain why?
Also, I expect compensation from you for distress and inconvenience.
Please respond to me as soon as possible.
Thanks for getting in touch regarding your refund.
I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here
If you have any further questions feel free to get in touch.