Line rental duplicate payment

[#1]

I tried to renew LRS (which expires on 31 Dec )  on 29 and 30 December but unable to do this:
You can't add Line Rental Saver for the moment. Unfortunately Customer Centre Members will not be able to do this for you either.
• Our system may be updating. Please try again later.

I called to pay over the phone on 30 December , Question #185941455 , still not able to do so.
I renewed online on 1 January but I have been billed this month for Line Rental £18.99 by direct debit.
I request that this is cancelled or refunded.

[#2]

Moderator's Note(s)

Thread moved from Home Phone to My Account/Billing.

[#3]

Sorry to hear you're having issues with your line rental saver.

As my reply contains account specific information I've created a ticket which you can view here: https://www.plus.net/wizard/?p=view_question&id=186177214 and I hope helps.

[#4]

I replied to this ticket two days ago but this is still unanswered.

[#5]

Hi @atul, thanks for getting in touch.

I've updated open support ticket on the account for you.

Let us know if you need any further assistance.