Line rental duplicate payment
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Line rental duplicate payment
07-01-2019 2:23 PM - edited 07-01-2019 2:30 PM
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I tried to renew LRS (which expires on 31 Dec ) on 29 and 30 December but unable to do this:
You can't add Line Rental Saver for the moment. Unfortunately Customer Centre Members will not be able to do this for you either.
• Our system may be updating. Please try again later.
I called to pay over the phone on 30 December , Question #185941455 , still not able to do so.
I renewed online on 1 January but I have been billed this month for Line Rental £18.99 by direct debit.
I request that this is cancelled or refunded.
Re: Line rental duplicate payment
07-01-2019 2:30 PM
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Moderator's Note(s)
Thread moved from Home Phone to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Line rental duplicate payment
07-01-2019 2:39 PM
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Sorry to hear you're having issues with your line rental saver.
As my reply contains account specific information I've created a ticket which you can view here: https://www.plus.net/wizard/?p=view_question&id=186177214 and I hope helps.
Re: Line rental duplicate payment
09-01-2019 1:31 PM
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I replied to this ticket two days ago but this is still unanswered.
Re: Line rental duplicate payment
09-01-2019 3:34 PM
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Hi @atul, thanks for getting in touch.
I've updated open support ticket on the account for you.
Let us know if you need any further assistance.
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