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Line rental and contract renewal

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amimandami
Dabbler
Posts: 14
Registered: 20-02-2016

Line rental and contract renewal

Last year I've been cheated by [Removed]: I paid for one year in advanced the line, only to find that I had to renew the contract too. Naturally I was annoyed, as there was no warning about this issue, and the payment for the Internet was done via direct debit.

Any advices how to renew this contract, or how to close completely the contract with Plusnet (which one is easier); any hidden costs.

Moderator's note by Mike (Mav): Insulting comments aimed at Plusnet staff removed as per Forum rules.

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Line rental and contract renewal

Sorry to hear that. We'd advise you at the outset how much your service will cost when your contract ends.

If you're wanting to renew, let me know and I'll be happy to arrange a call back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
amimandami
Dabbler
Posts: 14
Registered: 20-02-2016

Re: Line rental and contract renewal

"Moderator's note by Mike (Mav): Insulting comments aimed at Plusnet staff removed as per Forum rules."

Dear Mike, maybe you should try fixing the problems with your crappy network you're calling Plusnet, rather than censoring customers' complaints.

 

"If you're wanting to renew, let me know and I'll be happy to arrange a call back."

and if I want to get rid off Huh?? My question was very clearly. Just to prove my point on the ethics of the "people" working at plusnet

Any advices how to renew this contract, or how to close completely the contract with Plusnet ? ANY SUPPLEMENTARY COSTS ?

Moderator's note by Mike (Mav): Insult removed as per Forum rules.

Superuser
Superuser
Posts: 1,718
Thanks: 283
Fixes: 3
Registered: 05-11-2008

Re: Line rental and contract renewal

@amimandami

Mike (Mav) is a forum moderator and customer, not a PN employee. Your name calling (in your post above) is insulting, rude and against the forum rules, please remove.  

Any advices how to renew this contract, or how to close completely the contract with Plusnet ?

To renew or fully cancel your contract, you can call the customer options team on 0800 013 2632
You can also cancel by letter to : Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU

Mike
amimandami
Dabbler
Posts: 14
Registered: 20-02-2016

Re: Line rental and contract renewal

"insulting" ?Huh

you are insulting hundreds, if not thousands, of your customers, and YOU are the first one to feel offended; absolutely disgusting !!!!

Moderator
Moderator
Posts: 16,562
Thanks: 1,801
Fixes: 125
Registered: 06-04-2007

Re: Line rental and contract renewal

@amimandami

ITWorks is also a customer and not a Plusnet employee.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Superuser
Superuser
Posts: 1,718
Thanks: 283
Fixes: 3
Registered: 05-11-2008

Re: Line rental and contract renewal

@amimandami, I have offered you help, by answering your questions, which is not insulting in any way. 

Mike