Line rental Saver
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- Re: Line rental Saver
Line rental Saver
22-05-2019 9:42 AM
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Hi
I've renewed my contract and decided to pay my line rental in advance. I've tried to do it online over the last couple of days but always get a message to say 'Try Later as it's not available at the moment.'
When will normal service be resumed?
regards
Re: Line rental Saver
22-05-2019 10:16 AM
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Some of us have been asking that about billing for 6months, so don't hold your breath.
.........................proud" say Pnet.
Re: Line rental Saver
22-05-2019 11:11 AM
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Thanks for the warning!
Re: Line rental Saver
22-05-2019 12:24 PM
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Hi @forumtalker thanks for getting in touch.
I have reviewed the tickets on your account and can see that one of our advisors has picked up your comments regarding your trouble adding Line rental saver. He has advised he is currently monitoring this for you and will update you once the issue has been resolved. The relevant ticket can be viewed on your account here
If you have any questions or concerns please do not hesitate to let me know.
Re: Line rental Saver
22-05-2019 12:33 PM
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@Satss wrote:
I have reviewed the tickets on your account and can see that one of our advisors has picked up your comments regarding your trouble adding Line rental saver. He has advised he is currently monitoring this for you and will update you once the issue has been resolved. The relevant ticket can be viewed on your account here
So! Whilst this problem continues, what is the correct process to order LSR?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line rental Saver
22-05-2019 1:13 PM
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Hi @MauriceC the process hasn't changed and customers can still order LRS over the phone or via the member centre. Those whose accounts have been affected by an issue preventing adding LRS, once reported will be added to the relevant incident tracker and we will provide further updates as and when this is resolved.
If there is anything we can assist you with on your account please do not hesitate to let us know.
Kind Regards,
Re: Line rental Saver
22-05-2019 2:55 PM
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That is a new admission that customers are also being affected when trying to get LRS.
Will the issues comming to the fore about this billing debacle never end??????????? Because looks like the debacle will never end.
.........................proud" say Pnet.
Re: Line rental Saver
22-05-2019 3:23 PM - edited 22-05-2019 3:27 PM
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@forumtalker, upon further investigation from what I can see you're unable to order line rental saver due to a pending change on your account, which is likely related to your contract renewal you've mentioned.
If you check back at http://www.plus.net/rentalsaver after your bill date when this has gone through, you'll be able to order it then to take effect as of the following billing date.
I've also added a reply to your support ticket 190366279 which I hope helps.
[edit]
Corrected link.
Re: Line rental Saver
22-05-2019 3:56 PM
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Thanks. If I wait until after my next bill date (June 14) I will pay one month in June and then 12 months.
The 12 month payment will take me beyond the end of the contract in June 2020, and I will have pre-paid line rental up to July 13,2020, but I may no longer be with Plusnet. after June 13 2020. The line rental isn't refundable if I change supplier.
Surely this cannot be right and I should be able to pay the advance rental for the period of the 12 month contract?
Am I missing something?
Regards
Re: Line rental Saver
22-05-2019 4:20 PM
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Thanks for getting back to us.
I'm afraid that line rental saver isn't directly related to a contract term, it's a service we offer if you would like to pay your line rental up front for 12 months to save a bit more money per month and it's not always possible to sync the two up.
Re: Line rental Saver
22-05-2019 4:26 PM
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Can you confirm that when I pay the line rental in advance after the 14 June it will be at the rate given in my new contract details, even if in the meantime the line rental has increased?
Re: Line rental Saver
22-05-2019 4:33 PM - edited 22-05-2019 4:33 PM
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I'm aware of no plans to increase line rental saver from the current price of £197.88. As we'd normally provide 30 days notice before doing a price refresh, I wouldn't expect the cost to increase before the 14/15th June.
Re: Line rental Saver
24-05-2019 2:21 PM - edited 24-05-2019 2:28 PM
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In response to attempting to renew LRS online I get
You're already signed up to Line Rental Saver.
This is due to expire on 01-06-2019. We'll contact you before this to let you know when you can renew the offer.
and not just after a new contract.
The ticket relating to the contract states:
"**YOU CAN PAY LINE RENTAL UP FRONT VIA THE LINK BELOW**
https://www.plus.net/home-broadband/line-rental-saver/"
I stated at the time of renewing that I would pay online before the end of MAY - so no excuses there.
Using a TP-Link Archer VR600 modem-router.
Re: Line rental Saver
24-05-2019 3:05 PM
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Hi @PeeGee
Sorry to hear you're unable to renew line rental saver.
I think I've got that sorted for you now, can you try again letting me know how it goes please?
Re: Line rental Saver
24-05-2019 3:50 PM
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@Gandalf Thanks for that, you managed to clear the problem. In the interim, I had a chat with a very helpful member of the support team to see whether a payment could be made that way and who concluded the system was trying to process a payment (possibly your intervention) and is monitoring the account! He will now find a payment has gone through.
Phil
Using a TP-Link Archer VR600 modem-router.
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