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Line Rental and Call plan have been removed from my Bill

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Dabbler
Posts: 24
Thanks: 6
Registered: ‎19-09-2014

Line Rental and Call plan have been removed from my Bill

Can someone please look at my account, as something has been incorrectly changed.

 

On my previous bill I have been refunded for line rental and call plans, and haven't been charged for them going forwards.

 

Up until the 16/08/20, I had been billed correctly, so whatever has occurred has happened between then and the following bill

 

Please could this be looked at urgently, as I don't see why I should end up having to repay a large lump sum through no fault of my own.

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 1,199
Thanks: 231
Fixes: 51
Registered: ‎22-01-2018

Re: Line Rental and Call plan have been removed from my Bill

Hello @armageus,

 

 

Thank you for bringing this to our attention and I am sorry for any inconvenience this has caused.

 

I can see that something isn't right as you have pointed out with the billing and I will need to speak with my billing team tomorrow when they are back on shift.

 

I will update you via the account and send you a copy by email.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
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Dabbler
Posts: 24
Thanks: 6
Registered: ‎19-09-2014

Re: Line Rental and Call plan have been removed from my Bill

Appreciate that @SammyM - thank you