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Line Rental Saver
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Line Rental Saver
08-10-2012 2:39 PM
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My line rental is due for renewal on the 7th of Jan 2013.
I have just renewed it within the 3 months period prior to expiry.
The Line Rental Saver page now tells me...
At which point will it change to "This is due to expire on 07-01-2014"?
I have just renewed it within the 3 months period prior to expiry.
The Line Rental Saver page now tells me...
Quote You're already signed up to Line Rental Saver.
This is due to expire on 07-01-2013. We'll contact you before this to let you know when you can renew the offer.
At which point will it change to "This is due to expire on 07-01-2014"?
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 1 of 9
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Re: Line Rental Saver
08-10-2012 4:52 PM
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Message 2 of 9
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Re: Line Rental Saver
08-10-2012 5:06 PM
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Thanks Adam...fingers crossed
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 3 of 9
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Re: Line Rental Saver
02-11-2012 6:57 PM
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Hi Strat and all,
I have just renewed my LRS today and my current LRS does not expire till 24th December.
As soon as I renewed the LRS, I received a confirmation email (automated, I presume) telling me that it will start from my next bill, which will be on 25/11/12. Now that is worrying as my current one does NOT expire till 24/12/12. So, am I losing 1 month's LRS?
I think the confirmation email should be tailored to individual user's situation rather than being a generalised one.
Any comments from any one?
I have just renewed my LRS today and my current LRS does not expire till 24th December.
As soon as I renewed the LRS, I received a confirmation email (automated, I presume) telling me that it will start from my next bill, which will be on 25/11/12. Now that is worrying as my current one does NOT expire till 24/12/12. So, am I losing 1 month's LRS?
I think the confirmation email should be tailored to individual user's situation rather than being a generalised one.
Any comments from any one?
Message 4 of 9
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Re: Line Rental Saver
02-11-2012 7:15 PM
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Well I was told it would commence on my next bill (23/10) but they carefully took out £12.99 that month as well
I used to like PN but it is becoming more like it was about 8 years ago when I left the first time, this time I am tied to an 18 month contract now
I used to like PN but it is becoming more like it was about 8 years ago when I left the first time, this time I am tied to an 18 month contract now
Message 5 of 9
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Re: Line Rental Saver
02-11-2012 10:21 PM
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Hi guys,
Long time no see
Chandu,
I've seen this email and it looks like there's no differentiation between the renewal email and the email you received when you first signed up for LRS. I'll highlight this on Monday. In the meantime, don't worry, I can assure you that your new period won't start until this one expires.
Hairy Biker,
I'd have to look into that for you but the 12 months shouldn't start while you've paid the line rental. I'm sure there's an explanation. I'll see what I can find out.
Jojo
Long time no see
Chandu,
I've seen this email and it looks like there's no differentiation between the renewal email and the email you received when you first signed up for LRS. I'll highlight this on Monday. In the meantime, don't worry, I can assure you that your new period won't start until this one expires.
Hairy Biker,
I'd have to look into that for you but the 12 months shouldn't start while you've paid the line rental. I'm sure there's an explanation. I'll see what I can find out.
Jojo
Message 6 of 9
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Re: Line Rental Saver
03-11-2012 10:05 AM
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Jojo, it was "sorted" by refunding my the £12.99 taken this month - I paid the LRS 2 weeks before my billing date so that I wouldn't get this.
BUT it shouldn't have happened.!
Combined with comments in other threads about the router and you can see why I am not a happy customer anymore.
BUT it shouldn't have happened.!
Combined with comments in other threads about the router and you can see why I am not a happy customer anymore.
Message 7 of 9
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Re: Line Rental Saver
03-11-2012 1:30 PM
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Quote from: Joanne Hi guys,
Long time no see
Agreed - long time no see. Where have you been? We missed you. Welcome back with 3 cheers.
Quote from: Joanne Chandu,
...... don't worry, I can assure you that your new period won't start until this one expires.
If you say so, I will stop worrying. I can get good night sleep now.
Message 8 of 9
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Re: Line Rental Saver
03-11-2012 4:17 PM
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Hi Jojo, welcome back. Good to see you again
Message 9 of 9
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