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Line Rental Saver

FIXED
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Newbie
Posts: 2
Thanks: 1
Registered: ‎18-01-2020

Line Rental Saver

I've been waiting to renew my Line Rental Saver but have not had a reminder. Everytime I login to my Account is says it it still active. This months bill now shows that I've been billed for line rental. I've gone back inot my account and it says it doesn't expire until 14th February so I can't renew it.

What is going on?

And why do you keep offering me a special offer when I login to my account of Broadband and line rental for £23.99 a month that I can't sign up to? ( if I try it starts a continuos loop of accepting, checking and signing in that leads nowhere!)

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Line Rental Saver

Fix

Hi there, sorry for the issues with this, LRS definitely isn't active on your account at present but it does sound like our account systems think it is. I've just performed some account maintenance which should have fixed that. so please give it another try and do let me know if you encounter any problems. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Newbie
Posts: 2
Thanks: 1
Registered: ‎18-01-2020

Re: Line Rental Saver

Thank you.

That has fixed it and I was able to renew it at last.