Line Rental Saver
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Line Rental Saver
08-07-2015 11:11 AM
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Re: Line Rental Saver
08-07-2015 11:14 AM
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Re: Line Rental Saver
08-07-2015 11:16 AM
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Re: Line Rental Saver
08-07-2015 12:10 PM
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I know it's off topic, but the banging out pop music (and I do mean banging!) whilst waiting on hold is not conducive to clear thinking and preparation for the next part of the discussion. I wish companies would realise this. Some quiet gentle music, and I doesn't necessarily have to be classical music, is much preferable.
Re: Line Rental Saver
08-07-2015 12:23 PM
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I think you've been given wrong information by the agent you spoke to, UNLESS the situation has changed recently. Hopefully one of the PN CRT people will be along to confirm( or correct?) the information.
Quote A pleasant surprise was that I still keep my free weekend calls. Elsewhere on the website (which I found far from user friendly incidentally for finding out basic information) it stated that LRS meant you lost all your inclusive calls. Confusing.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line Rental Saver
08-07-2015 12:30 PM
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Re: Line Rental Saver
08-07-2015 12:45 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line Rental Saver
08-07-2015 12:50 PM
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Line Rental Saver doesn't include any calls as standard I'm afraid, though you can add any of our chargeable call plans (Evenings and Weekends, Anytime, Anytime International, etc.). I'm really sorry if our agent has advised you that you keep Weekends, I'll get this fed back to his manager straight away.
Re: Line Rental Saver
08-07-2015 12:54 PM
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Thanks Cat. 'Correct' it was then
Quote Hopefully one of the PN CRT people will be along to confirm( or correct?) the information.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line Rental Saver
08-07-2015 1:01 PM
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Re: Line Rental Saver
08-07-2015 1:56 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line Rental Saver
08-07-2015 2:03 PM
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Quote from: catelliott Hi there,
Line Rental Saver doesn't include any calls as standard I'm afraid, though you can add any of our chargeable call plans (Evenings and Weekends, Anytime, Anytime International, etc.). I'm really sorry if our agent has advised you that you keep Weekends, I'll get this fed back to his manager straight away.
Yet another error in your backend system perhaps? My account details have been wrong for the past 11.5 months (See separate thread here - It's been ignored by PN since I posted it )
I re-contracted at the end of July last year and then took out LRS - My account details and the Home Phone Control Panel both (erroneously?) show that I have Talk Weekends & Evenings... Just as well that I haven't made any calls then
Re: Line Rental Saver
08-07-2015 2:29 PM
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Re: Line Rental Saver
08-07-2015 2:50 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line Rental Saver
10-07-2015 5:01 AM
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I know it's off topic, but the banging out pop music (and I do mean banging!) whilst waiting on hold is not conducive to clear thinking and preparation for the next part of the discussion. I wish companies would realise this. Some quiet gentle music, and I doesn't necessarily have to be classical music, is much preferable.
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