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Line Rental Saver renewal

Newbie
Posts: 2
Registered: ‎05-05-2020

Line Rental Saver renewal

I'm trying to renew my line rental saver which expired a couple of days ago but when I try it says it is already in place. Can you reset this so I can renew please. Thanks

3 REPLIES 3
Hooked
Posts: 7
Registered: ‎05-04-2019

Re: Line Rental Saver renewal

I knew my line rental was about to expire too. But wasn't sure exactly when. I also did not receive an email reminder, and it's not possible to navigate to the payment page or check line rental status via the portal.

However, I managed to successfully make a payment, using a link I found elsewhere on the forum (https://www.plus.net/apps/linerental/saver/portal).

There seem to be some shortcomings with the way annual line rental is presented in the portal.

  • You cannot find the status, i.e. when it expires.
  • No reminder emails.
  • Cannot navigate to the renewal page.
  • If you do use the link, there's no indication of the current subscription's expiry date.
  • You can see an expiry date if you paid recently and then revisit the payment page.

I think the annual line rental needs to be better integrated in the accounts section of the portal.

 

Newbie
Posts: 2
Registered: ‎05-05-2020

Re: Line Rental Saver renewal

Thanks for replying. I did get an email reminder to renew the LRS with the same link you've provided but clicking on the link just goes to a page on my account that says I'm already signed up.

 

You're right, it is hard to find any info about it on the accounts page.

Hooked
Posts: 7
Registered: ‎05-04-2019

Re: Line Rental Saver renewal

It seems PN have been having issues with the LRS for several months. I just noticed this thread about LRS billing:

https://community.plus.net/t5/My-Account-Billing/Line-Rental-Saver-wrongly-applied-to-account/td-p/1...

I've just paid mine this morning. I hope I do not get caught up in that mess.