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Line Rental Saver renewal

Pauline_S
Hooked
Posts: 9
Thanks: 1
Registered: ‎02-07-2018

Line Rental Saver renewal

Hi there, left it a bit late but our Line Rental Saver ends 1st July so followed the link in the renewal email and i'm getting the following message ...

You can't add Line Rental Saver for the moment. Unfortunately Customer Centre Members will not be able to do this for you either. Our system may be updating. Please try again later.

Have tried a few times today and get the same message, panicking a bit now as we only have the weekend to renew?

Please help! Smiley

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: Line Rental Saver renewal

Hi there.

I'm sorry to see you're not able to renew line rental saver.

I can see this is due to your fibre upgrade going through on the 1st July. Unfortunately due to the way our system works while there's a pending change like this, we can't renew line rental saver. 

I'd recommend checking back on the 2nd July, I've added more information on a ticket over Here which I hope helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Line Rental Saver renewal


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Pauline_S
Hooked
Posts: 9
Thanks: 1
Registered: ‎02-07-2018

Re: Line Rental Saver renewal

Thank you for the quick response, appreciate the information you've given on the ticket, i'll try again on Tuesday.

 

Thanks again  Smiley

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: Line Rental Saver renewal

No problem Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team