Line Rental Saver renewal
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Line Rental Saver renewal
06-05-2020 9:04 AM
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I'm trying to renew my line rental saver which expired a couple of days ago but when I try it says it is already in place. Can you reset this so I can renew please. Thanks
Re: Line Rental Saver renewal
06-05-2020 10:29 AM
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I knew my line rental was about to expire too. But wasn't sure exactly when. I also did not receive an email reminder, and it's not possible to navigate to the payment page or check line rental status via the portal.
However, I managed to successfully make a payment, using a link I found elsewhere on the forum (https://www.plus.net/apps/linerental/saver/portal).
There seem to be some shortcomings with the way annual line rental is presented in the portal.
- You cannot find the status, i.e. when it expires.
- No reminder emails.
- Cannot navigate to the renewal page.
- If you do use the link, there's no indication of the current subscription's expiry date.
- You can see an expiry date if you paid recently and then revisit the payment page.
I think the annual line rental needs to be better integrated in the accounts section of the portal.
Re: Line Rental Saver renewal
06-05-2020 10:48 AM
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Thanks for replying. I did get an email reminder to renew the LRS with the same link you've provided but clicking on the link just goes to a page on my account that says I'm already signed up.
You're right, it is hard to find any info about it on the accounts page.
Re: Line Rental Saver renewal
06-05-2020 1:04 PM
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It seems PN have been having issues with the LRS for several months. I just noticed this thread about LRS billing:
I've just paid mine this morning. I hope I do not get caught up in that mess.
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