Line Rental Saver renewal date
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Line Rental Saver renewal date
Line Rental Saver renewal date
03-01-2015 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did I lose a month because I renewed too early? I presumed that the renewal would take effect after the current LRS contract had expired.
I'm reluctant to renew too soon in case I lose another month (I received the renewal reminder email on 11/12/2014 for the LRS expiring on 09/02/2015).
Any ideas what has happened for me to lose a month?
Re: Line Rental Saver renewal date
03-01-2015 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suggest raising a ticket
Re: Line Rental Saver renewal date
03-01-2015 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I renewed on 07/10/2014.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Line Rental Saver renewal date
03-01-2015 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ j123
I have looked into your account and I have sent you details, ticket number (97112407)
If you have a look you will see that you have not lost a month.
You are correct to think if you pay a line rental saver early it wouldn't start until the previous one had ended.
If you need anymore questions answered do not hesitate to fire away.
Thanks
Re: Line Rental Saver renewal date
03-01-2015 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I received the ticket 97112407 which shows a list of my past payments, but I'm still confused as to why this year's expiry date is a month earlier than the previous two years.
Re: Line Rental Saver renewal date
03-01-2015 3:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As oldjim said its a system glitch and I have raised a ticket to billing.
I just wanted to show you that you hadn't lost a month just to reassure you.
I hope I have helped.
Thanks.
Re: Line Rental Saver renewal date
03-01-2015 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And if I renew today (3 Jan), what will next year's expiry date be? I raise this as a concern as I haven't passed my monthly billing date for January yet (due the 10th, I think), and I don't want to bring back the expiry date yet another month.
Thanks for your patience!
Re: Line Rental Saver renewal date
03-01-2015 5:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To answer your question 09/03/2016
Thanks
Re: Line Rental Saver renewal date
03-01-2015 5:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Line Rental Saver renewal date
13-01-2015 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I really thought that there was some progress last year when I received a reply that it was a known issue for which they had a fix and they would monitor to ensure that I received the full 12 months.
Guess what? I just looked at my January bill and line rental charges are back again.
I cannot remember whether it is 3 or 4 years that this has been going on but I am tired of fighting. I will certainly not be renewing Line rental saver again, which would effectively tie me to Plusnet for another 12 months, and will start looking around to see what else is on the market.
I wonder how many others there are around who have lost months from their Line rental saver because of this "glitch" and never noticed.
Re: Line Rental Saver renewal date
13-01-2015 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think that’s a generic message (perhaps Plusnet could confirm) that I would have got whatever month I renewed, which makes it confusing if you’re renewing more than a month in advance.
It also doesn’t give me confidence that my issue has been fixed and that my contract will begin in March 2015, but I’ll have to wait until next year to find out.
Re: Line Rental Saver renewal date
14-01-2015 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you do encounter any problems or are incorrectly charged, please let us know ASAP and we will make sure that any charges are refunded.
Warm regards
Sharon
Re: Line Rental Saver renewal date
14-01-2015 10:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The exact words were "I have forwarded this issue to my manager, however this is a known issue which we have created a fix for, to start forcing contracts through without the £14.99 being chargeable. I can also confirm that you're missing a months line rental on your account, we shall monitor this to see which date this expires on so you receive the full 12 months".
It was then correct until December.
That was an improvement over the previous year, or was it the one before, when I had to raise a ticket to get a refund for January then have to do it all over again to get another for February. Sorry but I have heard this story so many times now that your reply that there are currently lots of tests being done to make sure the fixes are successful fills me more with despair than confidence. As I said in my previous post, it has now started all over again this year.
In my opinion Plusnet should be examining the records of everyone who has paid Line saver rental, ever since it was introduced, to discover who has been overcharged this way and make retrospective refunds to them. It is wholly unacceptable to expect your customers to spot that they have overpaid and inform you about it. You could find you have a very expensive problem on your hands.
Re: Line Rental Saver renewal date
15-01-2015 9:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Endplay In my opinion Plusnet should be examining the records of everyone who has paid Line saver rental, ever since it was introduced, to discover who has been overcharged this way and make retrospective refunds to them.
I remember around 18 months ago we had a cleanup, which meant that a number of customers were refunded. This was for one of the LRS issues. It'll be likely that the same will happen again.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Line Rental Saver renewal date