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Line Rental Saver problem

FIXED
Grafter
Posts: 134
Registered: ‎05-04-2007

Line Rental Saver problem

unable to renew Line Rental Saver. please help

 

message on line rental saver page

You're already signed up for Line Rental Saver.
This will start from your next billing date.

 

I have Not received renewal email.

I am paying monthly line rental.Sad

3 REPLIES 3
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Line Rental Saver problem

Hello @fistsbs I am sorry to hear about the issues you are having with renewing your line rental saver.

 

I have responded to your query via a ticket, you can view this by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Kind regards.

 

 

 

Grafter
Posts: 134
Registered: ‎05-04-2007

Re: Line Rental Saver problem

thank you for your help, but still can not renewal line saver

Line Rental Saver.png

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Line Rental Saver problem

Fix

Hello @fistsbs I would advise getting in touch with our Customer Service Team to help you with your renewal, you can call them on 0800 432 0200, the lines are open everyday from 7.30am-10pm.

 

I will send this screenshot across to the relevant team, as advised we are aware of an issue that impacts a few accounts that have difficulties applying for the Line Rental Saver on our members portal, I do apologise for any inconvenience caused by this.

 

Kind regards.