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Line Rental Saver price increase within contract
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Line Rental Saver price increase within contract
16-04-2014 8:55 PM
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I've been on a 24 months Unlimited Broadband and Calls contract for 12 months and paid £125.88 for Line Rental Saver (LRS) for the first 12 month period which expires soon. The support team say the cost of LRS for the second 12 month period is now £137.88, which is even greater than the £131.88 currently advertised online. As my 24 month contract hasn't expired yet, the cost should remain £125.88. Otherwise, if I don't have a choice other than cancelling the contract at a cost to me, why wouldn't PN increase my LRS and monthly rental by 200%? Could you please look into this.
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Re: Line Rental Saver price increase within contract
16-04-2014 9:27 PM
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The reason it is cheaper on line is that your LRS includes evening and weekend calls and the online one doesn't include any calls which is the reason that the addition of anytime calls is cheaper on your plan than with the on line price £4.50 as against £5.00 per month
Regarding your 24 month contract - I assume that this refers to the broadband element only as the phone part wasn't discounted for the first however months
It will need a member of staff to comment on the legal position as I really haven't a clue and it rather depends on the terms of your 24 month contract
Regarding your 24 month contract - I assume that this refers to the broadband element only as the phone part wasn't discounted for the first however months
It will need a member of staff to comment on the legal position as I really haven't a clue and it rather depends on the terms of your 24 month contract
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Re: Line Rental Saver price increase within contract
16-04-2014 11:31 PM
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You are right about the free calls. It will be useful to know if the 24 month contract applies only to the broadband element. If it does, I could drop the free calls for a cheaper LRS. If as I suspect the 24 month contract applies to my telephony too, then I don't see how the price of LRS can go up mid-term. A comment on the legal position would be useful.
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Re: Line Rental Saver price increase within contract
16-04-2014 11:49 PM
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The LRS is for a 12 month period so in this instance, is separate from the broadband side of things.
If you have entered into a 24 month contract, this will apply to your broadband service.
If you have entered into a 24 month contract, this will apply to your broadband service.
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