Line Rental Saver - impossible to take it up !
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- Line Rental Saver - impossible to take it up !
Line Rental Saver - impossible to take it up !
on 04-01-2019 11:31 AM - last edited on 04-01-2019 8:10 PM by Mav
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During December I renewed my agreement with Plusnet. At the time, your agent asked about the line rental saver which had expired I was told that I could renew it online
I've tried numerous times and keep getting the message:
You can't add Line Rental Saver for the moment. Unfortunately Customer Centre Members will not be able to do this for you either.
- Our system may be updating. Please try again later.
- If you find you can't add Line Rental Saver again, let us know using the Help Assistant.
It's annoying that I can't get this resolved, can't talk to anyone. I now regret continuing with Plusnet, their customer service is as bad as ever once you are a member, but excellent when they are selling a new service to you!
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: Line Rental Saver - impossible to take it up !
04-01-2019 8:10 PM
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Moderator's Note(s)
Thread moved from General Chat to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Line Rental Saver - impossible to take it up !
04-01-2019 8:22 PM
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I was able to renew line saver once my contract renewed and complained accordingly for the misinformation.
Re: Line Rental Saver - impossible to take it up !
05-01-2019 8:55 AM
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Hi @homehighway,
I'm sorry to hear that, I appreciate you have attempted a few times to renew your Line Rental Saver. Please accept our apologies for any inconvenience.
I have looked into this and have sent you an update here.
Let us know if you need anything further.
Thanks - LF
Re: Line Rental Saver - impossible to take it up !
18-01-2019 10:31 PM
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I decided to renew my LRS.
Not easy, the link in the renewal email was a dead end, so I rang PN CS, with some trepidation, having read horror stories here
After only 10 minutes, I was answered, 5 minutes later my LRS was renewed, with confirmation email whilst still chatting to CS.
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- Line Rental Saver - impossible to take it up !