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Line Rental Saver - can't renew

FIXED
Pallathu
Newbie
Posts: 4
Thanks: 1
Registered: ‎29-01-2021

Line Rental Saver - can't renew

I have  received the email informing me my LRS is about to expire.  If I go to the LRS portal link as supplied it says

"You're already signed up for Line Rental Saver.
This will start from your next billing date."

The same message appeared before on the previous bill.

My current LRS expires on 21/02/2021 and I have not renewed it yet.

 

Please help.

Thank You.

7 REPLIES 7
hooverman
Rising Star
Posts: 102
Thanks: 10
Fixes: 1
Registered: ‎21-12-2012

Re: Line Rental Saver - can't renew

hi @Pallathu  from what inderstand they are withdrawing the line rental saver possibly by the 18th feb ,Plusnet indicated they were going to stop LRS in April last year, I suggest you contact Plusnet to see how your case should be handled because I think that we are going to have to pay a monthly line rental rather than a lump sum every 12 months

Thrall
Seasoned Pro
Posts: 530
Thanks: 107
Fixes: 20
Registered: ‎28-09-2020

Re: Line Rental Saver - can't renew

@hooverman I read another post on here (I can’t remember the post) say that you can renew line rental saver one final time before it’s withdrawn.

Sounds like the OP’s issue is something different

 

[edit]

Found it https://community.plus.net/t5/My-Account-Billing/Confusion-over-line-saver-rental-renewal-date/m-p/1...

Pallathu
Newbie
Posts: 4
Thanks: 1
Registered: ‎29-01-2021

Re: Line Rental Saver - can't renew

Thank you.

Pallathu
Newbie
Posts: 4
Thanks: 1
Registered: ‎29-01-2021

Re: Line Rental Saver - can't renew

Thank you for your reply.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: Line Rental Saver - can't renew

Fix

@Pallathu I've got this fixed for you, you should be able to renew now by going to plus.net/rentalsaver

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 25,037
Thanks: 4,565
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Registered: ‎11-01-2008

Re: Line Rental Saver - can't renew


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Pallathu
Newbie
Posts: 4
Thanks: 1
Registered: ‎29-01-2021

Re: Line Rental Saver - can't renew

Thank you problem solved.